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The Facial Upsell

June 12, 2018
Spa Operations

My definition of a great facial is when I fall asleep. Once I make it past the torture of the pore extractions, I settle in to a peaceful, meditative state. If I have to ask if I was purring (because, of course, I don’t snore), then it was an exceptional experience. 

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The Five-Star Spa: The Spa at The Broadmoor

December 16, 2024
Inspiration

The spa at The Broadmoor is a 43,000-square-foot retreat that masterfully blends European elegance with modern luxury. Since its opening in 1994, this Forbes Five-Star spa has remained a serene haven for guests seeking a truly indulgent experience. A major renovation in 2004-2005 expanded the space, and a refresh in 2020 ensured the spa continues to captivate visitors with its timeless charm.

Designed to evoke the essence of a classic European bathhouse, The Spa at The Broadmoor features calming hues of blue, cream and gold, with every detail thoughtfully chosen to reflect the property’s Italian-inspired architecture. “We wanted to create a space that feels both luxurious and peaceful,” says Assistant Spa Director Saundra Quintana. This design approach ensures guests can enjoy the spa’s many amenities in a private and seamless manner.

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The Four Basic Financial Statements

September 26, 2024
Financial Management

The balance sheet is one of four basic financial statements for any business. Understanding these reports is essential for spa business leaders to make informed decisions. These statements provide critical insights into the financial health of an operation, guiding strategic planning and day-to-day management.

 

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The Global Ambassador: Elevating Spa Retail To A Wellness Lifestyle Boutique

April 11, 2024
Retail

In sunny Scottsdale, Arizona, The Global Ambassador embodies the evolution of wellness and innovation while respecting the power of ancient techniques. This spa’s retail space is just not a boutique, it’s an immersive experience, featuring a unique fusion of wellness products and services with a captivating energy.

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The Global Expansion Blueprint: How Leading Spa Brands Navigate International Growth

June 26, 2025
Marketing and PR

In today’s interconnected landscape, spa leaders face both unprecedented opportunities and complex challenges when expanding their brands internationally. The global economy focused on selfcare, already a multi-trillion[1]dollar force, continues to grow rapidly post-pandemic, with the spa sector maintaining its position as a cornerstone of this expansion. With insights from three industry leaders— Tim Waller of BABOR BEAUTY GROUP, Verónica Fisas of Natura Bissé Group and Sammy Gharieni of Gharieni Group—this feature explores the global strategies, cultural nuances and innovative approaches driving successful international growth in the spa industry.

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The Great Attraction, Part 2: Adapting the Renaissance to the Real World

September 5, 2023
Human Resources

In a town hall meeting recapped in the final issue of Pulse last year, four panelists discussed “The Great Attraction: Turning Resignation into Renaissance.” Their focus was making workplaces attractive to prospective and existing employees.

Recently, ISPA Chairman Patrick Huey asked a new panel of spa leaders to continue the conversation about applying exceptional hiring practices to attract and retain talent. Charlotte Prescott (Fisher Island Club), Marci Howard-May (Red Mountain Resort), Megan Jasper (Gadabout SalonSpas and VerVe Salons) and Justin Vanderpoel (Fairmont Scottsdale Princess) offered perspectives from their own spas about implementing the “renaissance” into a post-Covid world that has new demands and expectations.

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The Hidden Gem of Horse Country: Inside the Kentucky Castle

June 13, 2024
Inspiration, Spa Operations

Towering over the picturesque rolling hills of horse country lies a hidden gem, The Kentucky Castle Spa— a time capsule of tranquility and rejuvenation in the heart of Kentucky farmland. Chief Operating Officer Christie Eckerline invites Open House readers into this locally iconic space, sharing insights into its mysterious origin, transformation and retail philosophy.

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The Humanleaigh Remedy for An Amplified Life

March 7, 2024
Inspiration

Pulse: As a Knowledge Builder presenter at the 2024 ISPA Conference, you will give attendees a wake-up call to inspire sharper focus, clarifying values and inspiring immediate action. Share a little about what that means.

Leigh Weinraub: Just as a muscle grows stronger from consistent flexing, our minds require healthy and refined repetition for optimization. I will offer an essential toolkit of psychological skills that will sustain a lifelong training program. Attendees will learn to master emotional regulation, access more authenticity, generate inner peace and channel gratitude as a catalyst for self-actualization.

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The Importance of Love (Elevate Your Leadership Pt. II)

December 18, 2019
Inspiration

Do you come to work every day with love in your heart? Not the romantic kind, but rather the kind of love that shows you have intense passion for what you are doing.

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The Manager Skills Course

April 10, 2025
Education

So, you’re an amazing esthetician or massage therapist—with repeat clients and employee-of-the-month awards to prove it! Naturally, your well-meaning spa director sees your next step as a promotion to supervisor or spa manager. Yes!

The spa director is confident you’ll crush being a spa manager because you crushed being a service provider. After all, success in one role should automatically lead to inevitable success in the other, right? Right?!

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