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Mind and Body: How to Promote Mental Well-Being in Your Spa

March 16, 2021

Many people who enter the spa industry see themselves as healers by nature, whether they are working as a practitioner or creating products that are sold in a spa. That strong desire to help and take care of people is often the common thread between spa managers and vendors. When it comes to employees’ mental well-being, however, spa leaders must balance that impulse with a clear understanding of the limits of their role and the ability to recognize when employees may be best served by outside resources.

Mindset Reset for Transformational Leadership

March 26, 2021

Never has consistent, collaborative and communicative leadership been more needed. The landscape of even a few months ago has changed, and the guidebooks of last year are out. Stepping into their place is an extraordinary opportunity to create a new leadership model, one built upon a foundation of innovation, empathy, trust and collaboration.

Money Matters: The Psychology of Recommending Homecare

March 26, 2021

Dr. Michela Henke-Cilenti, CPLP, has spent her career helping teams become personally accountable for their psychology when recommending products, homecare or add-ons to clients; to connect more deeply and authentically with the guest every time. This article will share a few of those insights, plus best practices on how you too can lead and coach your teams to seamlessly recommending, every time.

Moxibustion (Taiji Moxa)

A traditional Chinese medicine technique that involves the burning of mugwort, a small, spongy herb, to facilitate healing on various acupoints on the body.

Mud Bath

A highly mineralized mud with oils and water used in a bath for guests to stimulate circulation, detoxify, and help reduce the pain of arthritis.

Myofascial Release

A technique which seeks to free the body from the grip of tight connective tissue to restore normal alignment and function and to reduce pain.

Nail Art

The practice of painting decorative designs on fingernails.


Utilizing herbal oils, juices and powder, Nasya treatmemt aids, soothes and protects the nasal passages, ears and throat from blockages and disorders.

Navigating Online Negativity in Your Spa

March 7, 2024

Pulse: As a Knowledge Builder presenter at the 2024 ISPA Conference, you will address the ISPA membership about public relations and company reputation. Share a little about what that means.

Darlene Fiske: The world is moving in warp speed: Texts, snaps, stories—it’s never been easier to communicate, and that brings on a new set of challenges to guests who want to complain loudly in the online world about their experiences. It also means you’ve got to be equipped with a nimble team and tools to react quickly and calmly. And with AI in our very near future, it also means that your online profile is more important than ever, since all the data being created now about your business will be fed to the machine and used to categorize you, to describe you, to teach others about you.

Neil Pasricha: Intentional Living & Building Trust

September 14, 2023

Great Work ➞ Big Success ➞ Be Happy Does that equation look right? Neil Pasricha finds most of us have grown up with that lesson instilled in us: If you do great work and achieve big success, it leads to happiness.

“This model is fundamentally reversed,” he claimed to the ISPA Conference audience. “It turns out, to be our best selves we need to put happiness at the beginning of the equation.”

Be Happy ➞ Great Work ➞ Big Success

“Happy people live longer. The average lifespan in this country right now is 30,000 days. We know from research that if you cultivate happiness, you get 3,000 extra days.” For Neil, the pursuit of happiness all started with a “rock bottom” period of his life. Within a three-day period, his wife told him she did not want to be married any longer, and his best friend took his own life. To cope, Neil began trying to focus on one good thought every day, eventually recording his ideas on a blog called 1,000 Awesome Things. Over the past decade since he began to catalog “awesome things,” Neil has researched happiness. “We’re awake 1,000 minutes per day,” he said. Happiness can start by committing to use two of those minutes to self focus. He suggests doing just one of the following routines every day.

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