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Upsell Tactics

March 31, 2017

Upselling, the act of encouraging customers to buy more or better products, might sometimes be considered retail’s guerrilla tactic. In fact, it is something that everyone in retail should embrace, teach and encourage.

Utilizing Space Effectively in Retail Merchandising

June 15, 2017

Gina Jacoby-Clements shares her top tips on how to utilize spa space effectively and visually in Retail Merchandising.


In Ayurveda, one of the five steps of panchakarma which refers to therapeutic vomiting induced to eliminate the mucus causing builup of kapha.

Vampire Facial

Other Name(s):
Vampire Facelift, Platelet-rich Plasma Facial, PRP, Autologous Facial

Definition of Offering:
A facial treatment incorporating an application of platelet-rich plasma.

Vibration Therapy

Whole body vibration refers to a training method employing low amplitude, low frequency mechanical stimulation to exercise musculoskeletal structures for the improvement of muscle strength, power, and flexibility. The technology centers on a recurrent change of position on a vibrating platform to stimulate muscles to work by the stretch reflex, ensuring all muscle fibers are stimulated at one time.

Vichy Shower (Therapy)

A Vichy shower is a shower with from 5-7 vertical shower heads in which large quantities of water are showered over a spa patron while he or she lies in a shallow wet bed (similar to a massage table, but with drainage for the water).

Video: 3 Best Social Apps to Save Time

September 8, 2017

Learn about the top three free social media apps to save time and help grow your spa business today! Erin Gargan, a 2017 ISPA Conference & Expo speaker, lets you know hers in this video.

Video: The Top Social Media Trend of 2017

June 12, 2017

Instagram, Facebook and Snapchat Stories are exploding in popularity over the traditional vertical newsfeed post format! Erin Gargan explains why and issues a social media challenge to the ISPA community.

Volcanic Mud Therapy

Other Name(s):
Volcanic mud baths, volcanic ash treatments

Definition of Offering:
Volcanic mud treatments utilize the healing properties that are found in volcanic ash to treat, soften and detoxify the skin.

Walking Our Talk: Creating thriving leaders, teams and organizations

October 3, 2023

Compounding crises in recent years have placed a significant strain on our collective and individual well-being. To address this, forward[1]thinking leaders are reshaping their organizations around the principles of wholeness, connectedness, adaptability and resilience, recognizing that thriving individuals are essential for a thriving company.

This is even more crucial for health and well-being providers, as people look to us for solutions on how to be well amid the increasing complexities of our global world. By prioritizing well-being within our workplaces, for ourselves and our employees, we can lead by example while providing our customers the services and products they desire. “Walking the Talk: Providers of Well-being Services Must Remember Their Own Wellness” (August/September, page 20) introduced Wisdom Works Group’s Leading in the Health and Wellbeing Industry 2023 study that revealed considerable potential for our industry to prioritize leader well-being. Wisdom Works defines leadership as a stance a person takes to actively create the conditions where all people can thrive, grow and accomplish work together they cannot do alone. This means everyone can be a leader, in management and nonmanagement roles alike.

Why is thriving a goal of leadership? Because thriving is a dynamic and renewable capacity that exists within every human being—plus, it’s a pragmatic skill you and your team can develop to elevate effectiveness. When we prioritize individual and collective thriving, we are naturally developing people to solve problems with purpose-driven, creative, “both/and” thinking, plus use their personal, interpersonal and existential challenges to grow new degrees of discernment and resourcefulness.

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