ISPA Academy Articles
A bath for cleansing, warming, soothing or disinfecting the feet.
The Forbes Five-Star criteria for spas has undergone major changes recently. Michael Conte, Forbes Travel Guide’s senior executive trainer, recently joined an ISPA Town Hall to discuss what those changes are, and to offer advice on how to ensure our spas provide extraordinary and extremely personalized services to obtain or keep those Five-Star ratings. ISPA Chair Patrick Huey moderated the event.
IN DECEMBER OF 2020, Dr. Cindy Geyer joined the ISPA community to share with us her professional insights regarding holistic wellness in the spa workplace. A veteran clinician with more than 20 years’ experience at Canyon Ranch Lenox, in Lenox, Massachusetts, Dr. Geyer spoke to ISPA Chairman Patrick Huey about building up resilience to stress and supporting your team’s mental well-being along the way.
Employees tell us one of the biggest factors in their decision to continue in their role or leave for greener pastures is whether they believe their voice is being heard. Human resources experts take that a step further, saying retention rates are tied to overall employee engagement: If workers feel they are an integral part of their organization, they remain loyal. When they feel marginalized, they start to consider moving on.
Spa leaders are wise to build trust with their staff and to be purposeful about communicating with their team members individually and as a cohesive group. A great way to ensure you’re creating a team-friendly atmosphere is to focus on five tenets of employee engagement.
Global Best Practices to Jumpstart Success – How to Elevate Your Spa’s Wellness Programs
By Jean-Guy De Gabriac
There’s a reason why sharing best practices is important in our industry. Doing so ensures that we are able to identify the proven-and-tested solutions and ideas that can help us elevate our practice to a higher level and create the best possible standards for the spa industry. Sharing best practices, especially on how we plan, develop and deliver spa wellness programs and activities, will help us build tools, strategies and resources that can jumpstart success for our spa or business.