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5 Must-Have Skills to Make It as a Spa Director

March 7, 2018

As former Health and Healing Director at Canyon Ranch, GM of Travaasa and successful Hospitality Consultant who has lead resorts, spas and medical organizations around the country, Kristine Huffman of Hutchinson Consulting shares must-have skills that every Spa Director should possess.

5 Powerful Takeaways from Simon Sinek

March 28, 2017

Leadership expert Simon Sinek closed this year’s General Session with a compelling challenge to the ISPA community: “Every single person in this room has the opportunity to be the leader you wished you had. So make a choice. Be the leader you wished you had.”

9 Steps to Creating the Perfect Social Media Plan in 2020

October 8, 2019

Do you want to maximize your online influence through social media? Start with these questions: Why you are on social media? Which networks are you using? Which are working?

A Conversation with Erica Dhawan

September 14, 2023

Pulse: You are known for helping leaders inspire their teams to collaborate. When did you first recognize the power of innovation in workplace culture?

ERICA DHAWAN: Research has proven over and over that the romantic myth of the lone genius fails because it obscures the social, connected qualities of innovation. We can multiply our own knowledge, drive and insight “by the power” of others. Embracing this insight is a key aspect of getting big things done in life and work.

A case in point is the recent shift toward greater collabo[1]ration through peer-to-peer virtual communities. A few years ago, the CFO of a law firm noticed a decline in billing among their incoming associates. He discovered they had created a virtual Teams community to share information and advice about their cases. When someone had a problem or question, he or she would pose it on the forum and often immediately receive the answer from a peer. By collaborating with each other in this way, they were able to work better and far more quickly—across offices, practices and levels. For the first time ever, the firm’s leaders had to ask themselves, How can we learn about how to innovate faster and better ways of collaborating from our youngest employees—where horizontal collaboration is natural to them outside of in-person interactions? Today, they have created virtual peer-to-peer communities at all levels of the firm to increase social connections. To me, innovation starts by learning from others, collaborating in new ways and taking these lessons to maximize value and impact in organizations.


A form of ayurvedic medicine that involves massage of the body with large amounts of warm oil which is often pre-medicated with herbs for specific conditions.

Acrylic Nails

A polymer coating used as an extension for natural nails.


Finger massage designed to release muscle tension and promote healing by applying pressure to “energy points” or “meridians” in the body.


An ancient oriental healing technique discovered and developed more than three thousand years ago, acupuncture is based on Taoist philosophy.

Affirmation Therapy

This technique is used to overcome physical ailments and emotional problems by repeating a positive statement, similar to the therapy of visualization.

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