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The Positivity Principle: Helping Your Team Flourish and Thrive
Researchers are telling us that we can expect to see more change in the next decade than we did in the past hundred years. So, consider:
- Now more than ever, we have a reason to worry, to feel backed up against a wall or to even wring our hands as we look for new answers to old problems. For spa leaders, some of those ever-present daily challenges are staffing, retention and engagement.
- Now more than ever, we have an opportunity to put on our creativity capes, along with our best possible future glasses (not rose colored). In our industry, that means creating a flourishing environment for both our staff who stayed and our loyal, if somewhat exhausted, clients.
Which is the right perspective? You can make a case for each, and you get to decide.
You get to choose whether you view change as a threat or an opportunity. As difficult as disruption sometimes will be, you can use scientific research to stack the uncertain odds in your favor.
THE POSITIVITY PRINCIPLE
“Positive psychology is the scientific study of “what makes life most worth living,” as psychology professor Christopher Peterson wrote in Psychology Today. To dive a bit deeper, positive psychology is a scientific approach to studying human thoughts, feelings and behavior, with focus on strengths instead of weaknesses and with the objective to build on the good in life instead of repairing the bad.
Martin Seligman, Ph.D., who is often considered the pioneer of the positive psychology movement, coined an acronym for the five pillars that are needed to create a life where we can become our best self as we create our best future. PERMA comprises Positive emotion, Engagement, Relationships, Meaning and Accomplishments.
The Power of Moments with Christina Tosi and Will Guidara
A keynote conversation featuring restaurateur Will Guidara and Milk Bar founder Christina Tosi welcomed attendees of the Power Session on Day Two of the 2025 ISPA Conference. In an informal conversation format moderated by longtime ISPA partner Tim Mathy, Guidara and Tosi filled the session with personal stories and candid advice, speaking about a passion for hospitality they have in common with the spa community.
The Statistics Behind Optimizing Online Reviews this Holiday Season
Each year, the holiday season seems to come quicker and quicker, pulling behind it a dependable stream of decorations, family gatherings and heightened consumerism. For spa professionals, the holidays present a tremendous opportunity to welcome new spa-goers into your universe and reach untapped segments of your community. More than at any other time of the year, friends and family give the gift of relaxation and restoration to loved ones in desperate need of a break from busy, sometimes backbreaking lifestyles. Many of them know the benefits of spa but are not intimately familiar with their local spa scene. Where do these thoughtful gift-givers go to get the lowdown on the best spas in town?
You guessed it—they go to online reviews. Waiting patiently in their pocket or within an arm’s reach, their phone is a gateway to all the gab and gossip surrounding local businesses. Review sites receive a constant flow of star ratings and reflections from customers whose experience with a local business, whether positive or negative, motivates them to let the world know. As we will see, understanding the statistics behind online reviews and managing your online reputation is of the utmost importance—especially during the holiday season.
Therapeutic Touch
A form of laying on of the hands which creates a balance by transmitting energy and releasing energy blockages. It is a method of drawing and channeling the healing forces within and around us.
Think Local
As spa directors continually search for ways to create authentic experiences for their guests while also increasing revenue, many have decided the best way to do that is by tapping into local resources. Businesses need revenue-boosting partnerships to succeed, and spa directors have decided that looking at local resources does that and also distinguishes them from their competitors.
Threading
Removal of facial hair, especially from the eyebrows, using a looped and twisted thread.
Tips & Tricks From Daniel Pink
Looking for new ways to increase productivity and improve your work life?
Town Hall Examines “Hidden Fees Statute”
A new California law with ramifications for the spa industry went into effect July 1. Known as SB478 (California Senate Bill 478) and nicknamed the “Hidden Fees Statute,” this law prohibits businesses from advertising a price lower than the actual price consumers will ultimately pay for a good or service. SB478 aims to increase transparency for consumers by eliminating mandatory charges and fees, such as service fees and surcharges.
Town Hall Panel: Takeaways From the 2024 ISPA Conference
The Town Hall presented at the end of May took on a different twist. One month removed from the 2024 ISPA Conference in Phoenix, participants considered opportunities and outcomes from the annual gathering. Panelists Shana Ominsky, Catherine Warren and Eric Wilkinson identified notable takeaways and innovative offerings that will help ISPA members drive business growth in the months and years ahead.
Trager Approach
Utilizing gentle, non-intrusive, natural movements, The Trager Approach helps release deep-seated physical and mental patterns and facilitates deep relaxation, increased physical mobility, and mental clarity.