ISPA Academy Articles
Retail Sales can be a major component of a spa’s revenue, but it’s no longer enough to have amazing products.
The ISPA 2017 U.S. Spa Industry Study identified more than 30,000 vacant spa positions in the U.S. spa industry. To address this challenge head on, the International SPA Association (ISPA) Foundation commissioned PricewaterhouseCoopers (PwC) to conduct the inaugural ISPA Spa Workforce Study to further investigate the factors behind these open positions, and what makes them want to stay at organizations for an extended period.
As an established brand with a line of cosmetics that are sold both business-to-business and business-to-consumer, sold both online and offline and in spas and salons around the world, I understand first-hand how it feels to lose a part of my business overnight due to COVID-19. I understand and feel the collective pain and financial uncertainty that comes with this pandemic.