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A Kansa tool treatment will help relax the muscles, reduce stress and tension, detox the skin (which is our biggest organ), and improve complexion. It is a gentle and noninvasive therapy.

Katlyn Hatcher: Attracting Guests through Innovative Treatment Offerings

September 14, 2023

For spa leaders seeking ways to energize the guest experience and refresh service offerings to boost the bottom line, look no further: This panel discussion will explore innovative service offerings successfully adopted within a variety of spa types along with lessons learned and tips to consider.]

Pulse: Aside from the customer experience, does offering innovative treatments help spas to attract and motivate treatment providers?

Katlyn Hatcher: Adding wellness equipment has motivated our treatment providers and specialists as it allows them to further tailor the guest experience and be more prescriptive when recommending lifestyle and therapeutic recommendations. In addition to home products regimen recommendations, they are recommending alternative supplemental modalities to enhance the hands-on treatment provided. Our estheticians are educating guests on benefits of light therapy for skin and parlaying into the benefits of our whole-body red light bed; our fitness instructors can recommend at-home workouts and whole-body cryotherapy for recovery; our acupuncturist recommends wellness circuits as supplemental treatment. It creates a well-rounded wellness experience and educates guests on alternative therapies to enhance their day-to-day life. We incentivize our staff to recommend these enhancements as well. We also offer the red light therapy at no cost to our associates as a recovery tool and associate perk.

Keeping Up with the Financial Scorecard

April 3, 2017

A financial report, in simple terms, is your success scorecard. “Financial reports provide information on the health of the business. They are your measure of success,” says Rose Fernandez. vice president of sales for North America at Jurlique, based in Santa Monica, California. 

Kirlian Photography

The Kirlian photographic process uses a technique to take photographs using high voltage to reveal the “aura” around the physical object.

Kneipp Kur System (Kneipp Therapy)

Treatments combining hydrotherapy, herbology, and a diet of natural foods, developed in Germany in the mid-1800s by Pastor Sebastian Kneipp.

Kneipp Therapy

Treatments combining hydrotherapy, herbology, and a diet of natural foods, developed in Germany in the mid-1800s by Pastor Sebastian Kneipp.


A meditative path found in many ancient civilizations.  Labyrinths can often be confused with a maze, but unlike mazes, labyrinths have no dead ends or intersecting paths.

Laser Facial

A skin resurfacing procedure that uses a laser to improve the appearance of skin or treat minor facial flaws.

Laser Hair Removal

A medical procedure that uses a laser to remove unwanted hair.

Laying On of Hands

The placing of the hands of the healer upon the person to be cured. Among the most direct approaches to healing. A “body therapy” for removing energy blockages, balancing, and improving one’s healing journey through life. 

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