ISPA Academy Articles

<<< Back to ISPA Academy

Color Spacing

April 14, 2017

Color is a visual language that can evoke certain feelings, depending on the color viewed.

Compensation in the Spa Industry

December 16, 2024

Kristine Huffman for Pulse: There are potentially four parts of provider compensation: the base; a commission or a kick for a booked appointment; the tip or portion of a service charge; and then incentives on top of that. What did you find when you started researching all of this as you were looking at setting your policies for next year?

Suzanne Holbrook: As we start to really drill down, first you’ve got to understand what the law is by state, and even by city, to make sure you’re following legal guide[1]lines and meeting the market demands. But I’ve always recommended putting in place an hourly base, plus a commission, plus a portion of an automatic service charge. Let’s say, if we have a 22 percent service charge, generally 18 percent goes to the provider, two percent is pooled and goes to the support staff, and then two to four percent goes to the house.

Compresses (Cold and Hot)

A folded cloth or pad applied so as to press upon a body part.

 

Conscious Bodywork

A form of neuromuscular reprogramming and therapy which combines massage techniques with muscle testing to help patients learn how to use their muscles with greater strength and less effort.

Conscious Sales Person 1: Create Buying Desire to Drive Your Sales

July 5, 2017

Authentically increase client spend and loyalty and support the efforts your team is already making. My new concept of The Conscious Sales Person can be applied to all client facing businesses.

Conscious Sales Person 2: Create Your Conscious Sales Person

July 5, 2017

Have you struggled to hire the ideal employee that consistently inspires and educates your clients to take advantage of the amazing offers and benefits your business has to offer? Well now you can create one!

Conscious Sales Person 3: 5 Do’s and Don’ts for Your Conscious Sales Person

July 5, 2017

Have you ever advertised a great sale or promotion that didn’t deliver the results you had hoped?

Conscious Sales Person 4: Introduce The Conscious Sales Person to Your Team

July 5, 2017

Properly on-boarding new staff members to your team will determine their success with your business. The Conscious Sales Person needs the same type of introduction as a living voice that communicates your values, policies and procedures, offers, and creates a meaningful relationship with your client.

Consumer Snapshot Volume V: Social Media and the Spa-Goer

January 23, 2017

The fifth volume of this initiative takes a deeper look at social media usage trends and preferences among today’s consumer when it comes to spa.

Consumer Snapshot Volume VI: Consumer Perceptions and Preferences

January 23, 2017

This volume aims to shine a light on spa usage trends and perceptions of the spa industry around the world.

Scroll to Top