Spa Operations

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Smooth Operations: 7 Ways To Streamline Spa Operations

July 10, 2025

The list of operational inefficiencies at spas can be long: Staff scheduling and training, use of equipment and space, marketing spend, and resource management (including ecologically and economically important matters such as product waste and energy consumption) all chip away at revenue and guest satisfaction.

Social Media In The Workplace- September 2023 Snapshot Survey

November 2, 2023

The September 2023 ISPA Snapshot Survey asked respondents to share details about their spa or company’s social media strategies and policies. The survey response highlights who manages the social media accounts, the most popular social media platforms used, areas promoted on social media and advertising on social media.

THE PLATFORMS AND HOW SPAS POST CONTENT

An active social media presence is critical for spa brands. Used nearly universally by spas and affiliated businesses is Instagram, at 99 per[1]cent. Other widely-utilized social media platforms for spa industry brands are Facebook (91 percent) and LinkedIn (54 percent).

Spa Management Risk Allocation — What is Market & What is Fair?

September 6, 2018

Read Gerry Hickel’s thorough examination of the do’s and don’ts of spa management contracts.

Spa Operations Manual

April 5, 2017

This text is designed to help spa directors, owners, managers and suppliers better understand the full scope of operational procedures that can be implemented in order to run an effective spa.

Spa Operations Manual

November 2, 2022

This text is designed to help spa directors, owners, managers and suppliers better understand the full scope of operational procedures that can be implemented in order to run an effective spa.

Spa Retail Return Policies: Balancing customer satisfaction with minimizing loss

July 11, 2024

Implementing an effective return policy in your spa’s retail sales space can help maintain customer loyalty while protecting your bottom line. Here are some tips and tricks to help you manage returns efficiently.

 

Spa Software Savvy: Unleashing the Power of Super-Users

October 3, 2024

Selecting the right operating software system is a critical part of running a spa. While these systems offer robust business management features, many go underutilized. This month, Carlos Calvo Rodríguez shares insights on becoming a super-user and getting the most out of your system.

 

Spa: A Comprehensive Introduction

January 13, 2017

The modern spa era saw spas shift from their ancient medical and spiritual emphasis to today’s corporate model that primarily focuses on beauty, fitness, and wellness.

Click “View Full Content” below to access the complete textbook.

Spa: A Comprehensive Introduction | Chapter 1.1 | Philosophy of Spa

December 15, 2016

Philosophy of Spa

Philosophy is often considered a foundation upon which people build their knowledge and belief structures. The Greek word for philosophy translates to “love of wisdom.” It is appropriate then, that this text begins its exploration of spa by delving beyond the business models and types of treatments to take a close look at the wisdom and “why” of spa philosophy encompasses the deeper meaning and sacred significance of spa.

Spa: A Comprehensive Introduction | Chapter 1.2 | Defining Spa

December 16, 2016

Defining Spa

Most of the world begins its definition of spa with water. Without water, most say, there is no spa. The original spas—mineral springs and hot springs—have been a part of relaxation and healing in many cultures for millennia. Towns with hot springs grew into popular destinations for holiday retreats.

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