Every day, spa directors around the world deal with the challenges of leading employees, managing profitability, and serving guests. While there are many types of spas, this chapter will follow hypothetical directors at three of the most common types of spas: resort spas, destination spas, and day spas.
Spa director is one of the most demanding and rewarding careers in the spa industry. The job requires an extensive knowledge of all aspects of spa operations, from financial management and human resources to facilities management and marketing and public relations.
My definition of a great facial is when I fall asleep. Once I make it past the torture of the pore extractions, I settle in to a peaceful, meditative state. If I have to ask if I was purring (because, of course, I don’t snore), then it was an exceptional experience.