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Training for Success

April 11, 2024

According to a recent study conducted by the American Society for Training and Development, “companies with comprehensive employee training programs have 218 percent higher income per employee than companies without formalized training.” In addition, LinkedIn’s 2023 Workplace Learning Report found that “93 percent of organizations are concerned about employee retention—and that the number one way to improve retention is by ‘providing learning opportunities.’ In fact, 94 percent of workers said development opportunities would keep them in a role at their company.” These stats show that providing training makes good business sense, but figuring out the whats and hows of a training program can be a challenge for many small businesses. A good place to start is by creating standards and protocols that match your mission, vision and values. And there are resources that can help.

Trending: Cannabis in Spa

June 12, 2018

Word is getting around about the many benefits of cannabis and is particularly catching the attention of people who are into natural health and wellness.

Trends in Business Well-being

July 11, 2024

Straight from the leading business publications, Pulse brings you the most exciting trends and news shaping the spa industry. From the surging demand for holistic wellness to the innovative fusion of sustainability and hospitality in spa operations, here are the top stories you need to know to stay ahead of the curve. Dive into these updates to see how corporate life is evolving and how you can leverage these trends to enhance your spa business.

Uniform System of Financial Reporting for Spas

March 14, 2017

A uniform system of financial reporting establishes standardized formats and account classifications to guide individuals in the preparation and presentation of financial statements.

Uniform System of Financial Reporting for Spas

November 2, 2022

A uniform system of financial reporting establishes standardized formats and account classifications to guide individuals in the preparation and presentation of financial statements.

Unreasonable Hospitality: How Giving People More Than They Expect Can Get you to #1

September 5, 2023

Soon after opening his new restaurant in the heart of New York City, Will Guidara was excited to be included as one of the “50 Best Restaurants in the World.” Until he heard Eleven Madison Park’s rank: 50th place.

Of course, it was an honor just to make the esteemed list: It recognizes technically excellent dishes, near-perfect service, and a gorgeous dining room. But Will shared that he had to admit to himself many restaurants achieve those standards of excellence. He realized Eleven Madison Park had not yet pursued anything to set itself apart, while earlier winners were unreasonable in their pursuit of product and innovation. He vowed to be equally unreasonable in pursuit of people and experience.

At his Town Hall appearance at the 2023 ISPA Conference, Will Guidara shared several lessons he learned on the way to becoming the number one restaurant in the world:

What to Know When Engaging a Coach

July 11, 2024

The spa industry puts an emphasis on self-care and helping guests to be their best selves. It’s no wonder, then, that as coaching grows rapidly, spa owners and operators are working with coaches to bring their best selves to their companies, too.

When engaging a coach for the first time, spa professionals have a lot to consider. After all, working with a coach is an investment in the business and must be done thoughtfully and strategically to achieve the desired values.

Where is Spa Technology Heading?

September 5, 2023

Innovative spa technology has changed the experience of both staff and clients in the spa and wellness sector over the past four decades. The integration of spa technology— the use of equipment and machinery to enhance the customer experience and improve the efficiency of spa operations—has been a slow and steady process. It started with small steps like switching from burning real candles to using electronic versions with recharge[1]able batteries. A larger leap was the conversion of appointment scheduling, from a hand-written calendar to online booking systems. Vichy showers and spray-on tans in treatment rooms are other instances of new technology in spa menu offerings. In recent years, Covid-19 encouraged many facilities to incorporate new technology further and faster, with self-check-in and semiautonomous services as prime examples. A recent study of technology acceptance in the hospitality and spa sector indicates guests enjoy and sometimes even prefer the consistency of technology in various experiences.

Why PR Isn’t Dead And Other Essentials to marketing in an Untrustworthy World

July 11, 2024

Artificial intelligence is coming for us. And there’s nothing we can do to stop it. You can choose to ignore it, or you can play the game and learn how to extract valuable information and understand just how it can affect your business of spa operations.

What drives me crazy is the “artificial” side of things. Is that really a photo of a beach in Bali that I must visit? Or is it fake? How can you tell?

Women’s Intimate Wellness: New Trends Are Translating into Revenue Growth Opportunities

June 13, 2024

It’s no secret women’s wellness is transforming and businesses that want to tap into this large and wealthy consumer group must keep up with its trends. Spas are no exception, especially since women make up the largest percentage of spa service customers, and because spas are increasingly becoming wellness destinations. Understanding women’s wellness needs and adjusting product offerings and service menus to cater to those needs is a growth strategy many spas will want to make a top priority.

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