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Spa: A Comprehensive Introduction | Chapter 1.7 | Expression and Emotional Responses

December 16, 2016
Spa Operations

Expression and Emotional Responses

One spa professional described the spa experience as a chance to “go in good and come out better.” Guests who go to spas want to do work and accomplish something, but someone else has to do it for them. They go to a spa and connect with the therapist or the technician to receive the service.

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Spa: A Comprehensive Introduction | Chapter 1.8 | Value of Spa

December 16, 2016
Spa Operations

Value of Spa

Spas have survived and thrived throughout history because of the value they offer to individuals and society. They have blazed the trail of whole body wellness by caring for the body, mind, and spirit. They have explored methods of healing and relaxation that appeal to the whole person.

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Spa: A Comprehensive Introduction | Chapter 10 | Leadership and Ethics

August 3, 2020
Spa Operations

Leadership is needed from many people in the spa organization and it is not the spa director alone who drives every decision to create the necessary environment. Rather, a spa leader is a disciplined, focused, consistent communicator whose goal is to take the spa from good to great.

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Spa: A Comprehensive Introduction | Chapter 10.1 | Management: Building Blocks for Leaders

August 3, 2020
Spa Operations

While a professional can become a manager on the virtue of what he or she accomplishes, being a leader is in part determined by others and their willingness and acceptance of the professional’s leadership. Whether others accept the leadership of a professional will depend in large part on how they manage and, even more importantly, how they behave and believe.

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Spa: A Comprehensive Introduction | Chapter 10.2 | The Importance of Leadership

August 3, 2020
Spa Operations

To manage means to bring about, to accomplish, to have charge of, responsibility for, to conduct. Leading is influencing, guiding in direction, course, action, and opinion. The distinction is crucial.

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Spa: A Comprehensive Introduction | Chapter 10.3 | Good to Great

August 3, 2020
Spa Operations

In Good to Great, Jim Collins sets forth a model for leadership that many spa professionals feel makes sense for the culture in which they operate. Collins studied great companies with an eye to discovering what made them great. Specifically, he looked for those companies that started out as merely good and became great.

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Spa: A Comprehensive Introduction | Chapter 10.4 | The Eighth Habit

August 3, 2020
Spa Operations

Stephen R. Covey, author of The Seven Habits of Highly Effective People, followed up his highly successful book in 2004 with The 8th Habit: From Effectiveness to Greatness.

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Spa: A Comprehensive Introduction | Chapter 10.5 | Spa Leadership

August 3, 2020
Spa Operations

Spa professionals frequently talk about how leadership in a spa is different than in other operations because of the types of people that look to the spa manager for leadership. Spa professionals must have the heart of a service provider and model how they want employees to treat guests.

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Spa: A Comprehensive Introduction | Chapter 10.6 | Spa Ethics

August 3, 2020
Spa Operations

Being ethical involves more than just obeying laws and regulations. Being ethical means having moral principles that guide one’s behavior.

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Spa: A Comprehensive Introduction | Chapter 10.7 | Finding Success

August 3, 2020
Spa Operations

Leaders help to cultivate the heart and soul of a spa. They are the humble, determined drivers who can steer a spa to greatness while uplifting the spirit of employees and guests. It is a role that is a sacred trust for the dual tasks of ensuring a spa’s success while creating serenity and renewing the hearts, minds, bodies, and souls of all who enter its doors.

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