Spa Operations

<<< Back to ISPA Academy

Retail Management for Spas | Chapter 7.4 | Presentation & Display for Gifts and Accessories

March 27, 2017

There is a saying that goes, “You are only as beautiful as you feel inside.” As the spa becomes more and more a retreat facility that people visit to get away from the stresses of the day, it is only logical that spa professionals teach people how to relieve that stress. 

Retail Management for Spas | Chapter 7.5 | Merchandising Tips: Putting It All Together

March 27, 2017

After all of the fixtures, displays, mirrors, products, and signs have been placed, it’s time for spa professionals to take an objective look at how it all fits together. 

Retail Management for Spas | Chapter 8 | Marketing

March 27, 2017

At the Urban Spa …

Reuben put down the trade magazine he’d been reading. The article mentioned that more and more men were beginning to frequent day spas—but the Urban Spa certainly wasn’t seeing much evidence of that, even though it had both services and products geared toward male customers.

Retail Management for Spas | Chapter 8.1 | Why Do Marketing?

March 27, 2017

Why Do Marketing?

Why should spa professionals do marketing? Can’t the products speak for themselves? Won’t it cheapen the spa’s image to offer specials or promotions? 

Retail Management for Spas | Chapter 8.2 | Preparing a Marketing Plan

March 27, 2017

When creating a marketing plan, savvy spa retailers use the reporter’s old formula of 5 Ws and an H to make the cash register ring.

Retail Management for Spas | Chapter 8.3 | Delivering the Message

March 27, 2017

After defining their marketing plan, spa professionals determine the marketing vehicles that will deliver their message to their target audience. To be effective, multiple methods will need to be used in combination to create the desired effect. These will include both external and internal marketing pieces.

Retail Management for Spas | Chapter 8.4 | People Make Marketing Happen

March 27, 2017

Marketing doesn’t happen by itself. People must work together to design, carry out, and follow through on all spa marketing initiatives. Spa professionals work closely with employees, vendors, and outside people to implement their marketing plans.

Retail Management for Spas | Chapter 8.5 | Putting the Plan Into Action

March 27, 2017

Once spa professionals have a master calendar full of events to drive sales, they must remember to connect the dots for the ultimate sales success.

Retail Management for Spas | Chapter 8.6 | Marketing Promotions

March 27, 2017

While most spa professionals may think of marketing in terms of specific promotions and events, it can also include year-round sales of products through mail order, as well as marketing and sales of gift certificates.

Retail Management for Spas | Chapter 8.7 | A Year of Promotions

March 27, 2017

Spa professionals should never feel at a loss for a marketing promotion. There is enough happening throughout the year to create hundreds of opportunities to bring customers into the spa and encourage them to buy.

Scroll to Top