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Elevating the Spa Experience to Develop a Loyal Client

March 12, 2025 | 8:00 am

Today’s guest is looking for an experience that goes beyond the treatment they receive on the table. In this session, we will explore the ever-growing desire in luxury for hyper personalization and discuss other Forbes Travel Guide standards that make a guest feel cared for and appreciated, which ultimately create a loyal guest for highest retention.

Michael Conte

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