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Sessions

The 2026 ISPA Education Sessions will be overflowing with relevant topics and respected experts ready to inspire new ideas and operational decisions for attendees. Stay tuned as more sessions are announced in the months ahead.

Keynote Speakers

Diana Kander 500x500

Diana Kander

Jay Shetty 500x500

Jay Shetty

Jon Acuff 500x500

Jon Acuff

PRE-CONFERENCE: Monday, May 8

DAY ONE: Tuesday, March 31

Power Session: Day One

March 31, 2026 | 8:00 am

On Day One, attendees will hear from Diana Kander, an innovation consultant, keynote speaker and New York Times bestselling author whose books have been taught in over 100 universities.

Session Details
Diana Kander

Developing AI Strategies That Drive Operational Efficiency

March 31, 2026 | 11:00 am

This hands-on workshop with Arvell Craig will equip spa and wellness professionals with practical AI strategies to solve today’s most pressing operational challenges.

Session Details

Selling Wellness

March 31, 2026 | 11:00 am

Discover why concepts like wellness, longevity and leisure experiences are so hard to sell and how we can overcome these challenges to create profitable businesses from discretionary services.

Session Details

The Sacred Sales Floor: Rebuilding Retail, Reclaiming Confidence, and Restoring Results

March 31, 2026 | 2:00 pm

In this evolved and expanded keynote, Carol introduces The 7 Sacred Sales Shifts—a transformational framework designed to rebuild retail results by restoring purpose, language, and confidence on the sales floor.

Session Details
Carol Phillips

Collective Lift: Elevate Your Spa by Elevating Your Team

March 31, 2026 | 2:00 pm

Discover five weekly practices that build stronger culture, improve retention and elevate the overall guest experience.

Session Details
Dan Gingiss

DAY TWO: Wednesday, April 1

Tech that Connects: Enhancing Guest Experiences with AI

April 1, 2026 | 8:00 am

This session will show how AI and smart technology can give that time back while enhancing treatments and personalizing guest interactions without losing the warmth and care that define spa culture.

Session Details

Gen Z and Beyond: Managing Across Generations

April 1, 2026 | 8:00 am

Discover how to bridge generational differences, strengthen workplace culture and lead effectively across five generations.

Session Details

Beyond the Treatment Room: Where Sensory Intelligence Guides Deep Human Transformation

April 1, 2026 | 8:00 am

This session will explore how spas can evolve from spaces of relaxation into living systems that can guide guests toward measurable transformation.

Session Details

Power Session: Day Two

April 1, 2026 | 9:30 am

On Day Two, attendees will hear from Jay Shetty, a global bestselling author, award-winning podcast host of On Purpose, and purpose-driven entrepreneur, who has made an indelible impact on hearts and minds worldwide.

Session Details
Jay Shetty

How to Create a Culture of Significance: The Power of Mattering

April 1, 2026 | 2:00 pm

In this experience, author and researcher Zach Mercurio, Ph.D., will guide you through developing, applying and scaling three practices to cultivate a culture of significance: Noticing, Affirming and Needing

Session Details
Zach Mercurio

Sales and Recommending for the Reluctant Therapist

April 1, 2026 | 2:00 pm

Session description coming soon!

Session Details

The Key to the Stars: Insights from Forbes and Michelin-Honored Spas

April 1, 2026 | 2:00 pm

Unlock the secrets behind Forbes and Michelin-honored spas through firsthand insights from three leaders shaping the future of luxury wellbeing.

Session Details

DAY THREE: Thursday, April 2

Power Session: Day Three

April 2, 2026 | 9:30 am

On Day Three, attendees will hear from Jon Acuff, the New York Times bestselling author of ten books, including his most recent, All it Takes is a Goal.

Session Details
Jon Acuff

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