Dedicated to the idea of
Inspiring new ideas.
PRE-CONFERENCE: Monday, May 8
The 2022 ISPA Spa Industry Study revealed a $6 billion increase in annual revenue and a return to pre-pandemic business levels. How can spa industry owners and leaders recruit top talent and meet renewed demand, given on-going staffing shortages, employee burnout, Quiet Quitting and the increased demand for flexibility in the new world of work? Make recruitment more personal and more human.
DAY ONE: Tuesday, May 9
Neil Pasricha will lead Conference attendees through an awesome Power Session. Additional session details coming soon.
Retention, engagement, consistency, energy and connection are just a few of the challenges we think about as we try to build strong, reliable and cohesive teams. However, the catalyst for sustainable and positive change will never be found in the problems, but rather in the space of appreciation, values, strengths, curiosity and positivity.
Let’s face it: Competition is tougher than ever these days. How can we stand out in a crowded marketplace that is constantly evolving? In this fun and engaging keynote, customer experience speaker and former Fortune 500 executive Dan Gingiss will teach the audience how customer experience can be your company’s ultimate differentiator, creating a competitive advantage that cannot be copied.
Join key leaders within the industry as they share insights on how constant evolution within the spa business is necessary to thrive, and how spas are adapting and changing to stay relevant. Session panelists will include Amanda Al-Masri, VP of Global Wellness with Hilton; Emlyn Brown, Global VP of Well-Being with Accor; and Simon Marxer, VP of Wellbeing and Spa with Hyatt.
DAY TWO: Wednesday, May 10
Sharing ideas and lessons learned is what the ISPA community does best. For spa leaders seeking ways to energize the guest experience and refresh service offerings to boost the bottom line, look no further. This panel discussion will explore innovative service offerings successfully adopted within a variety of spa types along with lessons learned and tips to consider. The panel includes Aaliya Bashir, Katlyn Hatcher, Carlos Calvo Rodriguez and Michael Tompkins as moderator.
Join industry leaders as they share experience and insight on best practices and new strategies that maximize revenue and profit potential.
Session panelists include Sean Anderson (Book4Time), Debra Myers (Mandarin Oriental), Frank Pitsikalis (Agilysys) and Kenneth Ryan (Marriott).
DAY THREE: Thursday, May 11
This session will provide insights on shared mission and trends with education institutions as well as ways to create strategic alignment and partnerships. Panelists include Jennifer L. Haack, Tamara Jarrett, Melissa Longino and Dr. Mary Wisnom.
In the face of high stress, uncertainty and demanding work and home lives, restoring mental vitality is crucial for success. “Just grinding it out” no longer works as a strategy to reach important goals. Managers will learn to identify risks for burnout in their teams and tools to prevent it from taking hold, and all participants will gain tools to restore their mental vitality.
Learn how to identify your spa’s unique personality, curate brands to support your spa’s unique experience and tell a story with your merchandising to keep guests coming back for more. These tools will help create a winning strategy for an enjoyable shopping experience, while turning merchandise and increasing sales. Panelists for the session will include Ingrid Middaugh, Regina Miller, Carrie Ummel and Tiffany Willie.