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Sessions

The 2023 ISPA Conference Knowledge Builder sessions and speakers overflowed with relevant topics and respected experts. See below for the daily session breakdown at #ISPA2023.

Keynote Speakers

Erica Dhawan

Ben Nemtin

Neil Pasricha

Sessions

Day One Schedule
Day Two Schedule
Day Three Schedule

PRE-CONFERENCE: Monday, May 8

Talent Talk | Recruitment is Personal: Attracting Top Talent in Challenging Times

May 8, 2023 | 3:00 pm

The 2022 ISPA Spa Industry Study revealed a $6 billion increase in annual revenue and a return to pre-pandemic business levels. How can spa industry owners and leaders recruit top talent and meet renewed demand, given on-going staffing shortages, employee burnout, Quiet Quitting and the increased demand for flexibility in the new world of work? Make recruitment more personal and more human.

Session Details
Smiley Poswolsky

DAY ONE: Tuesday, May 9

Power Session: Intentional Living & Building Trust

May 9, 2023 | 8:30 am

Neil Pasricha will lead Conference attendees through an awesome Power Session. Additional session details coming soon.

Session Details
Neil Pasricha
Neil Pasricha

Be a Mountain Climber: Key Tips to Overcome Any Barrier

May 9, 2023 | 2:00 pm

This session will review the mindset and behaviors necessary to effectively address professional or personal barriers. Special emphasis will be on ten proven tips to take control of your efforts and transcend any obstacles in your path.

Session Details
Dr. Bryan K. Williams

Bringing Out the Best in Your Staff

May 9, 2023 | 2:00 pm

Retention, engagement, consistency, energy and connection are just a few of the challenges we think about as we try to build strong, reliable and cohesive teams. However, the catalyst for sustainable and positive change will never be found in the problems, but rather in the space of appreciation, values, strengths, curiosity and positivity.

Session Details
Petra Kolber

Why A Remarkable Customer Experience Is Your Best Sales & Marketing Strategy

May 9, 2023 | 2:00 pm

Let’s face it: Competition is tougher than ever these days.  How can we stand out in a crowded marketplace that is constantly evolving? In this fun and engaging keynote, customer experience speaker and former Fortune 500 executive Dan Gingiss will teach the audience how customer experience can be your company’s ultimate differentiator, creating a competitive advantage that cannot be copied.

Session Details
Dan Gingiss

Town Hall | Evolve or Become Irrelevant

May 9, 2023 | 3:30 pm

Join key leaders within the industry as they share insights on how constant evolution within the spa business is necessary to thrive, and how spas are adapting and changing to stay relevant. Session panelists will include Amanda Al-Masri, VP of Global Wellness with Hilton; Emlyn Brown, Global VP of Well-Being with Accor; and Simon Marxer, VP of Wellbeing and Spa with Hyatt.

Session Details

DAY TWO: Wednesday, May 10

Help Your Company Shine in a Competitive Talent Market

May 10, 2023 | 8:00 am

What can make a difference in your business is the people you hire. In this session, learn how to up your game when attracting and retaining talent. The lessons and tools you’ll receive will help your company stand out, retain talent and attract new clientele.

Session Details
Rita M. Barreto

Attracting Guests Through Innovative Treatment Offerings

May 10, 2023 | 8:00 am

Sharing ideas and lessons learned is what the ISPA community does best. For spa leaders seeking ways to energize the guest experience and refresh service offerings to boost the bottom line, look no further. This panel discussion will explore innovative service offerings successfully adopted within a variety of spa types along with lessons learned and tips to consider. The panel includes Aaliya Bashir, Katlyn Hatcher, Carlos Calvo Rodriguez and Michael Tompkins as moderator.

Session Details

Pricing Strategies to Maximize Revenue

May 10, 2023 | 8:00 am

Join industry leaders as they share experience and insight on best practices and new strategies that maximize revenue and profit potential.

Session panelists include Sean Anderson (Book4Time), Debra Myers (Mandarin Oriental), Frank Pitsikalis (Agilysys) and Kenneth Ryan (Marriott).

Session Details

Power Session: Connectional Intelligence

May 10, 2023 | 9:30 am

On day two of the event, Erica Dhawan will lead Conference attendees through an in-depth discussion on communication techniques catered to the modern worker.

Session Details
Erica Dhawan
Erica Dhawan

Town Hall | Unreasonable Hospitality: How Giving People More Than They Expect Can Get You To #1

May 10, 2023 | 2:00 pm

Through a keynote presentation and a moderated Q&A, renowned restaurateur and hospitality guru Will Guidara will share his secrets behind the remarkable power of giving customers more than they expect.

Session Details
Will Guidara

DAY THREE: Thursday, May 11

The Next Generation: Creating Strategic Internships and Partnerships with Educational Institutions

May 11, 2023 | 8:00 am

This session will provide insights on shared mission and trends with education institutions as well as ways to create strategic alignment and partnerships. Panelists include Jennifer L. Haack, Tamara Jarrett, Melissa Longino and Dr. Mary Wisnom.

Session Details

Reviving Mental Vitality: Tools to Rejuvenate Mental Energy and Banish Burnout

May 11, 2023 | 8:00 am

In the face of high stress, uncertainty and demanding work and home lives, restoring mental vitality is crucial for success.  “Just grinding it out” no longer works as a strategy to reach important goals. Managers will learn to identify risks for burnout in their teams and tools to prevent it from taking hold, and all participants will gain tools to restore their mental vitality.

Session Details
Jane Cho

Personalizing Your Retail Space to Captivate Consumers

May 11, 2023 | 8:00 am

Learn how to identify your spa’s unique personality, curate brands to support your spa’s unique experience and tell a story with your merchandising to keep guests coming back for more.  These tools will help create a winning strategy for an enjoyable shopping experience, while turning merchandise and increasing sales. Panelists for the session will include Ingrid Middaugh, Regina Miller, Carrie Ummel and Tiffany Willie.

Session Details

Power Session: Making the Impossible Possible

May 11, 2023 | 9:30 am

On day three, Ben Nemtin will challenge ISPA Conference attendees to fill their bucket lists and dare to achieve them, with particular emphasis on helping others along the way. More details coming soon.

Session Details
Ben Nemtin
Ben Nemtin
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