Sessions

The 2024 ISPA Conference Knowledge Builder sessions and speaker lineup overflowed with relevant topics and respected experts. See below for the daily session breakdown at #ISPA2024.

Keynote Speakers

Sessions

PRE-CONFERENCE: Monday, May 8

DAY ONE: Tuesday, April 23

Engaging the Next Generation of Spa Leaders

April 23, 2024 | 1:30 pm

During this Knowledge Builder education session, Jeremy McCarthy (moderator), along with panelists Emlyn Brown, Jean-Guy de Gabriac and Tamara Jarrett, will explore the opportunities and challenges of engaging a new generation of spa leaders.

The ROI of Leading with Heart

April 23, 2024 | 1:30 pm

Empowering employees through HEART not only fosters a thriving team spirit but also drives business success.

Innovative Pricing Models & Menu Engineering Strategies that Optimize Revenue

April 23, 2024 | 1:30 pm

During this session, Jean Kolb (moderator) along with panelists Jennifer Fredette, Suzanne Holbrook and Cherie Rodriguez will explore the art of the spa menu and service pricing structure that maximizes revenue and meets the needs of your guests.

Smart30: Using Feedback as a Gift to Help Others Grow

April 23, 2024 | 4:00 pm

Growth without feedback is like sailing without wind.

Smart30: Three Things Clients of EVERY Generation Want to Know

April 23, 2024 | 4:00 pm

Did you know that there may be things your employees do that unintentionally get on the nerves of different generations?

Smart30: Innovative Wellness Solutions to Drive Guest Engagement & Bottom-Line Profit

April 23, 2024 | 4:00 pm

During this presentation we will explore how wellness can be integrated and applied into any spa and wellness business whether in the treatment room, retail, social lounge, fitness area or guest room.

DAY TWO: Wednesday, April 24

Navigating the Diverse Landscape of Spa Compensation Structures

April 24, 2024 | 8:00 am

Looking to simplify or explore a new service provider compensation structure for your spa? A panel of spa industry experts will share valuable insights, success stories and pitfalls to avoid. This session will be moderated by Brennan Evans and feature panelists including Brisa Huezo, Marissa Krems and Patty Neumeier.

Generation THEM: Navigating a Multi-Generational Workforce

April 24, 2024 | 8:00 am

Generation “THEM” examines the “WHY” behind each American generation’s common perspectives so that we can better understand one another and build more cohesive teams.

Retail Is Not Dead: How to Get Your Products off the Shelf, in the Bag and Out the Door

April 24, 2024 | 8:00 am

Retail may not be dead, but it does need some 911 help. Beauty businesses can still make a profit in the retail department if they are willing to make some strategic sales improvements.

Smart30: Understanding the FICA Tip Tax Credit for the Wellness and Spa Industry

April 24, 2024 | 1:45 pm

Led by PBA’s Myra Reddy and Kati Rapoza, this session will provide a comprehensive understanding of the FICA Tip Tax Credit legislation for beauty, spa and wellness establishment owners.

Smart30: Awakening EQ: A Re-Introduction to Emotional Intelligence For Leaders

April 24, 2024 | 1:45 pm

Emotional Intelligence is a commonplace and coveted concept in the work world. So common, many of us think we know what EQ is but have never really studied or understood the details. But what is EQ really and what are the key practices to build it?

Smart30: Preparing for What’s Ahead | A U.S. Hotel Industry Overview

April 24, 2024 | 1:45 pm

In this fast-paced overview, leading hospitality analytics expert Jan Freitag will present the latest outlook for the U.S. hotel industry. Current leisure and business trends that shape the outlook of consumers will take center stage.

Getting Organized & Quickly Improving Productivity at Work

April 24, 2024 | 2:30 pm

Are you “too busy” to get the important things done? Do you waste time searching for things that were “right there a minute ago” and have now vanished forever? If so, you’re not alone.

Gender Identity: Serving Guests and Supporting Employees with Dignity Care

April 24, 2024 | 2:30 pm

With increased awareness, education and visibility, transgender and nonbinary people will continue to come out as their true selves. Executive leadership, human resources, directors and managers must feel competent in ensuring that their transgender and nonbinary employees and guests are treated with dignity.

Leaders Serve & Servers Lead: Keys to Inspire Exceptional Service

April 24, 2024 | 2:30 pm

This session is designed to inspire and challenge you to serve better. No one can make you deliver exceptional service and you can’t mandate your team to deliver exceptional service either. The focus will be on helping you cultivate a culture of service excellence for and through whom you work with and serve.

Power Session: Day Two

April 24, 2025 | 9:30 am

On Day Two, attendees will hear from power duo Will Guidara and Christina Tosi on the secrets to excellent customer service and leaving guests with unforgettable impressions.

DAY THREE: Thursday, April 25

The Humanleigh Remedy for an Amplified Life

April 25, 2024 | 8:30 am

The unyielding pressures of life and work distract us from what is truly most important.

Navigating Online Negativity in Your Spa

April 25, 2024 | 8:30 am

Whether it’s a stinging review on Yelp or a damaging social media post that goes viral, consumers have more control over your reputation than ever before and sometimes you’re at their mercy.

ISPA Foundation Research: A Compass for the Spa Industry

April 25, 2024 | 8:30 am

Join us for an exclusive preview of the 2024 ISPA U.S. Spa Industry study findings and key insights from the 2024 Consumer Snapshot Study, a data trove of spa-goer preferences and insights.

Power Session: Day One

March 11, 2025 | 9:45 am

On Day One, attendees will be greeted by ISPA Chair Kelleye Martin and join in the celebration of a ISPA’s 35th anniversary followed by a presentation from keynote speaker Amy Purdy.

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