FAQ’s

GENERAL INFORMATION

Where and when is the 2023 ISPA Conference?
The 2023 ISPA Conference will be held at Mandalay Bay in Las Vegas, NV, from May 9-11, 2022.

Who attends the ISPA Conference?
Current ISPA members within the spa, student, service provider or educator categories may register to attend the ISPA Conference. All resource partners who qualify as a vendor must exhibit or sponsor at the ISPA Conference to attend the event. To learn more about these opportunities contact 1.859.226.4372 or ispa@ispastaff.com. The qualifying definitions for both service provider and vendor are outlined as follows. Service Provider: Business has a sole focus of providing professional services. A service provider may not distribute, produce or sell products within the spa industry or serve as an employee or official representative of any company that meets the definition of an ISPA vendor. A product is defined as anything that is made or grown to be sold (including digital or web-based products). Examples of ISPA service providers include full-service consultants who do not sell, represent or distribute spa products, educational institutions and investors. Vendor: Business distributes, produces or sells products within the spa industry. A product is defined as anything that is made or grown to be sold (including digital or web-based products). Examples may include companies that sell tangible products, virtual products, events, publications, insurance, software, deal promotions, online directories, etc. In order to attend at a member rate, the registrant must have an active membership at the time of the Conference.

Does the ISPA Conference have a minimum age requirement to attend?
Individuals under the age of 18 are prohibited from attending all ISPA Conference functions and from being present on the Expo floor at any time, including exhibitor set-up and dismantle. During select ISPA Conference functions where attendees ages 18 and older will be permitted, alcoholic beverages will be available complimentary or for purchase to only those attendees and guests that meet the minimum legal drinking age.

Does the ISPA Conference have a cancellation or refund policy?
Attendee registrations may be cancelled by submitting a written notification of cancellation to ISPA headquarters. A full refund (less an administrative fee of $25) is available to those who cancel their registration by March 1, 2023. All cancellation requests received after March 1, 2023, will not be eligible for a refund. No-shows will not qualify for a refund of fees.

I’ve never attended, what should I expect?
The annual ISPA Conference brings professionals from all spa industry sectors together in one location. This is the spa industry’s “must-attend” event that features three days of speaker presentations covering a range of topics including business strategy, customer service and management. The Expo floor offers the latest spa products available on the market to set your business apart.

What is the dress code?
Most attendees dress in business casual attire. Comfortable shoes are recommended. The venue tends to be cool, so veteran attendees typically recommend dressing in layers or bringing a light jacket/shawl.

EVENT INFORMATION

Are there group meeting spaces available?
The International SPA Association invites members to host company meetings with employees and/or their corporate groups in conjunction with the ISPA Conference. All company meetings taking place prior to, after or in conjunction with the ISPA Conference should be submitted for approval via completion of ISPA’s meeting request form. Please email ispa@ispastaff.com to receive additional information. Available space is limited and will be assigned on a first-come, first-serve basis.

What do I do if I lose my badge?
Attendees are required to wear their ISPA Conference badge for all Conference events. If an attendee does misplace their badge, please see ISPA staff at the Registration desk. A $75 fee will be accessed for any preprinted badges.

Will meals be provided at the event?
Lunch is provided for all attendees. There are also coffee and energy breaks throughout the day to help keep you going!

Are there places to eat onsite?
Mandalay Bay has full-service restaurants, grab and go options, bars and room service. To see a full listing of offerings and to make reservations, click here.

Are there nearby off-property restaurants?
Vegas offers countless restaurants and bars to visitors. Please click here to find the best venue to suit your needs.

Is there a lost and found and where is it located?
Any items that are found or brought to ISPA staff during the ISPA Conference will be kept at ISPA’s Registration Desk. A detailed description of the item will be needed in order to recover.

Are service animals allowed?
Service animals are permitted at Mandalay Bay. Just make sure to have your documentation handy in case you are asked to show it.

I have accessibility requirements. Can you assist?
Absolutely, please contact ispa@ispastaff.com for more information so we can help accommodate your needs.

ACCOMODATIONS

Are there special hotel rates?
ISPA has partnered with the Mandalay Bay to offer a special room block that provides a discounted room rate for ISPA attendees.

What is the official hotel cancellation policy?
Guest may cancel 72 hours prior to arrival without penalty. If the reservation is cancelled within the 72 hour period, one night of room and tax will be charged to the card on file.

What is the deadline to book my hotel room?
To receive the ISPA discounted rate, you will need to book your hotel room by Tuesday, March 29, 2022.

MEMBERSHIP AND REGISTRATION

Does my ISPA membership include entrance to the Conference?
While the ISPA Conference is a member benefit, the registration cost is not included in your membership unless you join as a nonmember.

Does ISPA offer group rates?
By bringing a team of five or more, you can save on your registration. The ISPA team can register your conference team and provide one invoice for easy payment. Contact us by email at ispa@ispastaff.com or call 1.859.219.3512 for assistance.

Can I transfer my registration to another team member?
Yes, registrations can be transferred to another team member at the same property.

TECHNOLOGY & MOBILE APP

Is there a mobile app for the event?
Yes! The mobile app is currently under development and will be released in the coming months.

How do I download the ISPA Conference App?
The mobile app will be available in the Apple App Store and Google Play.

What device can I use for the ISPA Conference App?
The ISPA Conference mobile app is compatible with all mobile devices and smartphones.

How do I log into the ISPA Conference App?
In the months leading up to #ISPA2023, registered attendees will receive an email directing them on how to log into the mobile app. ISPA will also provide registrants with resources needed to do so via social media and monthly newsletters.

Trouble logging in?
If you experience difficulty getting into the app, please email nelson.lane@ispastaff.com.

GET SOCIAL

What is the official hashtag for the event?
#ISPA2023

How can I join the online conversation about #ISPA2022?
Join us online at Facebook, Instagram and Twitter!

TRAVEL

Do you issue visa invitation letters?
The International SPA Association will issue visa invitation letters to registered attendees, speakers and/or presenters and resource partners sponsoring or exhibiting at the event who have paid their registration fee in full and are not from one of the countries embargoed by the US Treasury Department’s Office of Foreign Assets Council. If you fit this criterion, please contact ispa@ispastaff.com to request.

For any other questions, please feel free to contact ispa@ispastaff.com.

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