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March 2018 Snapshot Survey – Environmental Sustainability

November 27, 2018

Topic of focus – Environmental Sustainability

The last time an ISPA Snapshot Survey focused on environmental sustainability was in March of 2010. At that time, 82 percent of spa respondents promoted recycling within the spa compared to 71 percent in 2018. More spas are using sustainable bags within their retail space (40 percent in 2018 compared to 36 percent in 2010). An uptick in spaces with an LEED certification was also evident among resort/hotel spas with 12 percent holding the certification in 2018 compared to only 4 percent eight years ago.

March 2019 Snapshot Survey — Employee Performance

April 24, 2019

Topic of focus – Employee Performance

The March Snapshot Survey inquired about employee performance including performance review processes and tools used by respondents to track and report.

March 2020 Snapshot Survey — COVID-19 Response

December 15, 2020

The early months of 2020 have seen the spa industry face an unprecedented challenge in COVID-The early months of 2020 have seen the spa industry face an unprecedented challenge in COVID-19. Spas and resource partners have been forced to respond quickly to new developments on analmost daily basis as national, state and local officials have ordered non-essential businessesclosed in many areas as of this writing. To better capture the variety of effects COVID-19 has hadon the industry in this short time, respondents’ open-ended statements were reviewed collectivelyand used as the basis for this more comprehensive report. Its goal is to summarize respondents’general experiences in response to the pandemic while also highlighting the variability that existsacross that spectrum.

May 2015 Snapshot Survey – Retail

December 13, 2016

Topic of focus – Retail

Retail products are an important income source for members, contributing an average of 10-15 percent of total annual sales revenue.

May 2016 Snapshot Survey – Spa Treatments

December 13, 2016

Topic of focus – Spa Treatments

When asked how many total treatment offerings are listed on their spa menu, the most popular answer among all spas was 21 – 30. Interestingly, 9 percent of all spas noted they offer more than 80 treatments on their spa menu.

May 2018 Snapshot Survey – Retail

November 27, 2018

Topic of focus – Retail

If there is any question as to if spas are still selling retail, let it be known that all spa respondents to this month’s survey, 100 percent, are selling retail products. Furthermore, 86 percent of all spa respondents derive between five and 25 percent of their total spa revenue from retail sales. Day spa respondents bring in a slightly higher percentage of revenue from retail, with 72 percent deriving between ten and 25 percent from it, compared to 50 percent of resort and hotel spa respondents for the same segment.

May 2019 Snapshot Survey — Gratuities and Service Fees

June 20, 2019

The May Snapshot Survey inquired about gratuities and service fees for service providers in the spa.

May 2020 Snapshot Survey — Focus on Reopening

December 15, 2020

ISPA’s most recent Snapshot Surveys delivered insights into COVID-19’s effects on the spa industry and ISPA’s most recent Snapshot Surveys delivered insights into COVID-19’s effects on the spa industry andoffered real-time feedback on how spas and their resource partners managed closures and prepared for reopening. As restrictions related to COVID-19 have been lifted in recent weeks, the timing of the May survey provided an opportunity to compare the actions and policies of two groups: spas that have reopened, and those yet to reopen. The survey results are organized to highlight the outcomes of that comparison.

Monthly U.S. Hotel Industry Growth Slowed as Q1 Progressed

June 26, 2025

The U.S. hotel industry recorded healthy performance results in the first quarter, with revenue per available room, or RevPAR, increasing 2.2 percent. However, that quarterly result was lifted by strong January results, and in March, RevPAR increased by only 0.8 percent. Owners and operators are carefully watching their bookings in the second quarter to see if the industry’s performance is declining or is merely showing slower growth.

Nov/Dec 2020 Snapshot Survey — Year in Review

December 18, 2020

This “Year in Review” Snapshot Survey largely reached beyond the operations-focused questions that have been the focus of ISPA’s other surveys in 2020 to gain insight into thepersonal and professional habits respondents have deepened or developed during this unparalleled year.

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