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June 2018 Snapshot Survey – Revenue-Generating Ideas

November 27, 2018

Topic of focus – Revenue-Generating Ideas

Sixty percent of all spa respondents reported they have partnered with a local business or organization to help generate new revenue. Many of these partnerships consist of local restaurants, stores, corporate offices and hotels, offering discounts and making use of cross-promotions. In contrast, just 21 percent of resource partner respondents have partnered with a local business or organization to help generate new revenue.

June 2019 Snapshot Survey — Technology in the Workplace

November 6, 2019

Topic of focus – Technology in the Workplace

The June Snapshot Survey inquired about technology use in the workplace, including mobile devices and industry software.

June 2020 Snapshot Survey — Reopening Continues

December 15, 2020

The June 2020 edition of ISPA’s Snapshot Survey continues recent surveys’ focus on reopening as restrictions due to COVID-19 are lifted. The real-time feedback provided by this series of surveys continues to shed light on the experiences of owners and operators whose spas have already reopened, as well as those still in the planning phase. 62 percent of respondents’ spas had opened at the time they completed the June survey, and the results below are, where appropriate, divided into two categories: spas that have reopened and spas that have yet to reopen.

March 2015 Snapshot Survey – Spa Treatment Trends

December 13, 2016

Topic of focus – Spa Treatment Trends

In regards to the types of treatments/services that are included in their spa menus, almost all spa respondents (99 percent) offer facials, followed closely by massages (98 percent) and scrubs (97 percent).

March 2016 Snapshot Survey – Revenue Generating Ideas

December 13, 2016

Topic of focus – Revenue Generating Ideas

When asked whether ISPA spa members had partnered with a local business or organization to generate new revenue, 36 percent of all spa members responded yes.

March 2017 Snapshot Survey – 100th Snapshot Survey

September 6, 2017

Topic of focus – 100th Snapshot Survey: Job Satisfaction and Employee Values

Respondents were asked to rate their satisfaction in their current positions on a five-point scale with one being very unsatisfied, to five being very satisfied. Resource partner respondents had the highest average rating with 4.29 out of five in overall satisfaction. Spa service providers followed with an high 4.08 average and spa leaders had an average rating of 3.72 out of five.

March 2018 Snapshot Survey – Environmental Sustainability

November 27, 2018

Topic of focus – Environmental Sustainability

The last time an ISPA Snapshot Survey focused on environmental sustainability was in March of 2010. At that time, 82 percent of spa respondents promoted recycling within the spa compared to 71 percent in 2018. More spas are using sustainable bags within their retail space (40 percent in 2018 compared to 36 percent in 2010). An uptick in spaces with an LEED certification was also evident among resort/hotel spas with 12 percent holding the certification in 2018 compared to only 4 percent eight years ago.

March 2019 Snapshot Survey — Employee Performance

April 24, 2019

Topic of focus – Employee Performance

The March Snapshot Survey inquired about employee performance including performance review processes and tools used by respondents to track and report.

March 2020 Snapshot Survey — COVID-19 Response

December 15, 2020

The early months of 2020 have seen the spa industry face an unprecedented challenge in COVID-The early months of 2020 have seen the spa industry face an unprecedented challenge in COVID-19. Spas and resource partners have been forced to respond quickly to new developments on analmost daily basis as national, state and local officials have ordered non-essential businessesclosed in many areas as of this writing. To better capture the variety of effects COVID-19 has hadon the industry in this short time, respondents’ open-ended statements were reviewed collectivelyand used as the basis for this more comprehensive report. Its goal is to summarize respondents’general experiences in response to the pandemic while also highlighting the variability that existsacross that spectrum.

May 2015 Snapshot Survey – Retail

December 13, 2016

Topic of focus – Retail

Retail products are an important income source for members, contributing an average of 10-15 percent of total annual sales revenue.

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