Sessions

This expert panel of highly respected general managers will share key insights on how to ensure the spa’s voice is included in strategic decision-making. Attendees will gain an in-depth look at the factors that influence these decisions and learn how to secure a respected place at the table. Discover how spa and wellness are increasingly […]

Technology is playing a new and exciting role in all aspects of our lives. The wellness industry is no different. This diverse panel of industry leaders will explore how technology is playing an increasingly important role in shaping guest experiences, innovating new treatments and operational success.  This session will explore the current and future of technology in

Join us for an exciting, first-look at the latest insights from ISPA’s Consumer Snapshot Study, conducted by PricewaterhouseCoopers. This engaging session will take you on a fascinating journey through the newest trends shaping the spa industry. Discover what motivates today’s spa-goers, what non-spa-goers really think, how technology is impacting consumer decisions, and much more. Attendees

Get your spa menu in shape with this intensive workshop on spa menu development and positioning. Learn how to streamline choices, embrace meaningful trends and maximize profitability. Put some muscle behind your menu with strategies to drive demand, increase average ticket sales and elevate the guest experience. Breathe new life into your treatments using storytelling

During this session, we’ll focus on turn-key strategies to outfit your spa retail space to SELL. Keeping things seasonally fresh, creating a 5-star retail experience, keeping employees motivated and more. Speaker: Delia McLinden, VP, Sales & Business Development, FarmHouse Fresh Skincare | Click here to read Delia’s bio.

Spa operations come with a unique set of legal complexities- whether it’s managing third-part contractors, adhering to health and safety regulations, or addressing privacy concerns and much more! Don’t miss this essential session where we’ll discuss the legal best practices every sap leader needs to implement to reduce risk and protect their business. Speaker: Kenneth

High performers face immense pressure to perform at optimal levels in their professional and personal lives, which can negatively impact energy, creativity, engagement, motivation, productivity and overall well-being. This session will offer a heart-centered approach to empowering high achievers to unlock their potential. Learning objectives: Speaker: Jeff Salzenstein, Leadership Speaker and Performance Coach | Click

In this fast-paced data deep dive, Mr. Freitag will dissect the hotel performance metrics for the high-end hotel industry. He will discuss the post- COVID performance of group and transient demand and rate and also present the 2025 forecast. Speaker: Jan Freitag, National Director, Hospitality Analytics, CoStar Group | Click here to read Jan’s bio.

Today’s guest is looking for an experience that goes beyond the treatment they receive on the table. In this session, we will explore the ever-growing desire in luxury for hyper personalization and discuss other Forbes Travel Guide standards that make a guest feel cared for and appreciated, which ultimately create a loyal guest for highest

Struggling with your spa’s online presence? Understand how to maximize different exposure points to different customer segments, including both free and paid marketing opportunities. Speaker: Stephanie Smith, CEO, Cogwheel Marketing | Click here to read Stephanie’s bio.