Join industry leaders as they share experience and insight on best practices and new strategies that maximize revenue and profit potential. Session panelists include: Sean Anderson – Book4Time Debra Myers – Mandarin Oriental Frank Pitsikalis – Agilysys Kenneth Ryan, Moderator – Marriott
Sharing ideas and lessons learned is what the ISPA community does best. For spa leaders seeking ways to energize the guest experience and refresh service offerings to boost the bottom line, look no further. This panel discussion will explore innovative service offerings successfully adopted within a variety of spa types along with lessons learned and tips …
Attracting Guests Through Innovative Treatment Offerings Read More »
Join key leaders within the industry as they share insights on how constant evolution within the spa business is necessary to thrive, and how spas are adapting and changing to stay relevant. Panelists include:
Are you finding that everyone has the perfect product for your spa boutique and every brand wants to be on your counter? In this session, we’ll explore proven techniques to ensure retail curation doesn’t turn into a retail headache. Learn how to identify your spa’s unique personality, curate brands to support your spa’s unique experience and …
Personalizing Your Retail Space to Captivate Consumers Read More »
Let’s face it: Competition is tougher than ever these days. Competing on price is a loser’s game — just ask the two gas station owners with stations across the street from each other. And competing on product or service is getting harder and harder as there are a LOT of spas selling similar services. So …
Why A Remarkable Customer Experience Is Your Best Sales & Marketing Strategy Read More »
The 2022 ISPA Spa Industry Study revealed a $6 billion increase in annual revenue and a return to pre-pandemic business levels. How can spa industry owners and leaders recruit top talent and meet renewed demand, given on-going staffing shortages, employee burnout, Quiet Quitting and the increased demand for flexibility in the new world of work? …
Talent Talk | Recruitment is Personal: Attracting Top Talent in Challenging Times Read More »
On day three, Ben Nemtin will challenge ISPA Conference attendees to fill their bucket lists and dare to achieve them, with particular emphasis on helping others along the way. More details coming soon.
On day two of the event, Erica Dhawan will lead Conference attendees through an in-depth discussion on communication techniques catered to the modern worker.
Neil Pasricha will lead the ISPA Conference through and awesome Power Session. More details coming soon.
Retention, engagement, consistency, energy and connection are just a few of the challenges we think about as we try to build strong, reliable and cohesive teams. However, the catalyst for sustainable and positive change will never be found in the problems, but rather in the space of appreciation, values, strengths, curiosity and positivity. Uncertain times …
