This session will explore how workforce expectations are evolving in the spa industry and what today’s leaders can do to build cultures that attract and retain top talent. Participants will identify five leadership behaviors that create a magnetic culture, discover how meaningful feedback and recognition can drive engagement while reducing turnover, and leave with three […]
The Spa Everyone Wants to Work For Read More »
Today’s most innovative spas are reimagining what’s possible beyond traditional treatment spaces. From tech-focused wellness offerings to inventive uses of underutilized areas, new revenue opportunities are reshaping the spa business model. Join industry leaders as they explore practical strategies and real-world examples that are driving growth and guest engagement. Discover how to unlock fresh profit
Diversifying Spa Revenue Streams Beyond the Treatment Room Read More »
This engaging panel will explore how smart scheduling and dynamic pricing can strengthen spa profitability while enhancing the guest experience. Discussion topics will include common challenges such as underutilized time slots, staffing pressures and manual booking inefficiencies. The panelists will pull from personal experience to illustrate how data-driven scheduling and flexible pricing strategies can drive
Drive Growth With Smarter Spa Scheduling Read More »
This panel will explore how thoughtfully curated retail can elevate the spa experience while driving meaningful revenue. Industry leaders will share practical insights on integrating retail seamlessly into the guest journey, editing assortments with intention, empowering teams to recommend products authentically, and balancing local storytelling with operational realities. Attendees will leave with actionable strategies, clear
Curated Calm: The New Era of Spa Retail Read More »
The Key to the Stars: Insights from Forbes and Michelin-Honored Spas brings together three luxury wellness leaders to explore what truly sets award-winning spa experiences apart. Emmanuel Arroyo, Senior Director of Wellness Global Operations, draws on more than two decades of opening and operating ultra-luxury spas worldwide to share how wellbeing culture and global standards
The Key to the Stars: Insights from Forbes and Michelin-Honored Spas Read More »
The gap between your spa’s potential and performance isn’t skills or knowledge – it’s the psychology that stops your team from confidently recommending. This breakthrough session reveals how to transform reluctance into consistent, care-based recommendations that create unforgettable guest experiences and capture the revenue you’re currently leaving on the table. Most spa teams associate recommendations
From Hesitant to Confident: Sales and Recommending for the Reluctant Therapist Read More »
This session will explore how spas can evolve from spaces of relaxation into living systems that can guide guests toward measurable transformation. Elnager will cover the role of sensory intelligence, psychophysiology and intentional design. These elements help shape sleep, emotional regulation and connection. The session will also include case studies, research insights and practical frameworks
Beyond the Treatment Room: Where Sensory Intelligence Guides Deep Human Transformation Read More »
Generational misunderstandings are nothing new. Many of us have left multi generational interactions wondering whether the issue was age or personality. With stereotypes and conflicting information in the mix, building strong cross generational relationships can feel challenging. Today’s workforce and many households span five generations. Younger professionals are launching careers during historic global change, while
Gen Z and Beyond: Managing Across Generations Read More »
In this fast-paced session, Jeremy McCarthy will share insights from over thirty years of experience opening and operating luxury hotel and resort spas. McCarthy will discuss why concepts like wellness, longevity and leisure experiences are so hard to sell and how we can overcome these challenges to create profitable businesses from discretionary services.
This hands-on workshop equips spa and wellness professionals with practical AI strategies to solve today’s most pressing operational challenges. Through four focused modules, you’ll move from understanding AI fundamentals to implementing tools that streamline scheduling, personalize client experiences and enhance marketing effectiveness. You’ll learn how to identify your highest-value automation opportunities, build AI systems that
Developing AI Strategies That Drive Operational Efficiency Read More »
