Return to Main Site

The Key to the Stars: Insights from Forbes and Michelin-Honored Spas

April 1, 2026 | 2:00 pm

The Key to the Stars: Insights from Forbes and Michelin-Honored Spas brings together three luxury wellness leaders to explore what truly sets award-winning spa experiences apart. Emmanuel Arroyo, Senior Director of Wellness Global Operations, draws on more than two decades of opening and operating ultra-luxury spas worldwide to share how wellbeing culture and global standards shape excellence. Matthew Punsalan, Cluster Director of Spa and Retail Operations with Montage International, offers expertise in elevated experiential programming that drives guest engagement and long-term value. Ella Kent, a Forbes 5-Star spa veteran and longtime ISPA leader, adds deep insight into building standout guest, member and team experiences in the highest tier of hospitality. Together, these speakers will reveal the strategies, service details and leadership mindset behind the stars.

Panelists include:

Start typing and press enter to search

Scroll to Top