Sessions

A serial entrepreneur who entered the United States as a refugee from Ukraine at the age of 8, Diana had launched and sold millions of dollars worth of products and services by her early thirties. Today, she is an innovation consultant, keynote speaker, and New York Times bestselling author whose books have been taught in over 100 universities. As […]

What if you could incite motivation, improve well-being, and address the disengagement and disconnection crises in your next interaction? You can—by meeting people’s most fundamental need: to matter. Mattering is the experience of feeling significant to the people around us that comes from feeling valued and adding value. Mattering is a crucial ingredient for motivation,

In spas, we obsess over schedules, service menus, KPIs, retail targets and guest surveys – all important, yet none fully capture what actually creates an unforgettable spa experience. For decades, we’ve measured individual performance: treatments completed, retail sold, guest satisfaction scores. But the most successful spas aren’t built on star performers. They’re built on leaders

Curious about how to start integrating AI into your spa but feel overwhelmed by all the technology? You’re not alone. The spa industry thrives on human connection, yet behind-the-scenes demands can pull teams away from creating memorable guest experiences. This session will show how AI and smart technology can give that time back while enhancing

Retail isn’t dead—but it is disconnected. Carol Phillips has watched spa leaders face a new challenge: talented teams who care deeply about service, yet feel awkward, resistant or disconnected when it comes to retail conversations. The result? Flat sales, missed opportunities, burned-out leaders and guests who leave without the full experience they actually came for.

Jon Acuff is the New York Times bestselling author of ten books, including his most recent, All it Takes is a Goal. Published in dozens of languages, his work is both critically acclaimed and adored by readers. When he’s not writing, Acuff can be found on a stage, as one of INC’s Top 100 Leadership

Jay Shetty, a global bestselling author, award-winning podcast host of On Purpose, and purpose-driven entrepreneur, has made an indelible impact on hearts and minds worldwide. With an astounding following of over 50 million across social media platforms, Jay possesses a talent for making purpose and ancient wisdom not only relatable but also practical and easily