The International SPA Association (ISPA) has announced the election of Garrett Mersberger, director of wellness and Kohler Waters Spas at Kohler Co., as chairman of the ISPA Board of Directors, effective immediately.
As an industry organization, all of us at ISPA are saddened to read the recent news regarding misconduct. It is heartbreaking to read. All ISPA members must agree to specific standards and practices, including that the spa will promptly respond to guest complaints and resolve them in as timely and efficiently a manner as possible.
The International SPA Association (ISPA) Foundation continues to build upon its library of respected research in the industry with the release of the 2017 ISPA U.S. Spa Industry Study. PwC was commissioned by the ISPA Foundation to conduct the study.
At the International SPA Association’s East Coast Media Event held Tuesday at iconic Gotham Hall in New York City, spa professionals offered treatments, products and immersion experiences to attending media.