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Elevating Spa Education

April 10, 2025

The spa industry is constantly evolving, making it essential for professionals to stay ahead of trends and refine their operational strategies. Enter iLearn, ISPA’s innovative learning management system (LMS), a complimentary member benefit packed with valuable resources.

Elevating Teams through Education and Training

June 26, 2025

Providing team members with education and training opportunities is one of the most powerful ways spa leaders can invest in both their people and their business. That was the focus of ISPA’s April Town Hall, a session highlighting insights and best practices from spa members who are leading the way in delivering exceptional training programs for their teams.

iLearn Features Manager Skills Course Led by Dr. Bryan K. Williams

May 15, 2025

In the flux and flow of conference season, it can be easy to miss exciting updates and member benefit offerings from ISPA. Though you may have attended Dr. Bryan K. Williams’s Education Session at the 2025 ISPA Conference a couple months ago and heard about it then, consider this your official ICYMI notice!

Key Themes from the #ISPA2025 Education Sessions

May 15, 2025

Knowledge-building opportunities at the 2025 ISPA Conference unfolded over three days and more than a dozen Education Sessions that blended solo presentations with panel discussions. Held in morning and after[1]noon timeslots, the sessions offered opportunities to spa professionals eager to sharpen their skills and take home actionable intelligence.

While the 14 Education Sessions offered a diversity of topics, they centered on three broad themes: Leadership & Workplace Culture, Marketing & Guest Engagement, and Revenue & Operational Excellence.

The Manager Skills Course

April 10, 2025

So, you’re an amazing esthetician or massage therapist—with repeat clients and employee-of-the-month awards to prove it! Naturally, your well-meaning spa director sees your next step as a promotion to supervisor or spa manager. Yes!

The spa director is confident you’ll crush being a spa manager because you crushed being a service provider. After all, success in one role should automatically lead to inevitable success in the other, right? Right?!

Unlocking High Performance: Key Takeaways from Dr. Bryan K. Williams’s Session

May 15, 2025

A perennial ISPA member favorite presenter, Dr. Bryan K. Williams spoke about High Expectations: The Key to Attracting, Retaining & Developing Great People at the 2025 ISPA Conference. The session complements Williams’s “High Expectations” column appearing quarterly in Pulse throughout 2025. (Find the first installment of the year-long series in the March/April issue and watch for his second article in the June/July issue this summer.)

Dr. Bryan K. Williams’s Education Session explored what drives high performers and how leaders can cultivate a culture of growth, autonomy and engagement.

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