Bryan Williams to Receive the ISPA Dedicated Contributor Award

February 7, 2019

The International SPA Association (ISPA) is pleased to announce Dr. Bryan Williams as the recipient of the 2019 ISPA Dedicated Contributor Award. As an international speaker and author, Williams first spoke to ISPA members in 2006 and continues to inspire with his focus on service excellence and leadership effectiveness.

“Bryan’s passion to inspire leaders and elevate the importance of providing unparalleled customer service has left a lasting impression on the International SPA Association,” said ISPA President Lynne McNees. “We are grateful for his continued support and dedication to the ISPA community.”

Williams has facilitated workshops and delivered keynote presentations worldwide for various companies in diverse industries. He is the founder of the BW Leadership Academy, the STRONG Leadership Institute, the popular BWTV training series as well as author of four books.  Prior to becoming a professional speaker, he was the Global Corporate Director of Training and Organizational Effectiveness for the Ritz-Carlton Hotel Company.

“When I think of ISPA, I think of family. For 13 amazing years, I have been fortunate to work with and serve alongside this amazing community of professionals,” said Bryan Williams. “This ISPA Dedicated Contributor Award has truly left me speechless. I am deeply grateful for the opportunity and privilege to be of service.”

In addition to being one of ISPA’s most popular speakers and educators, Williams is also an active member of the International SPA Association. His passionate educational sessions and informative webinar training has inspired ISPA members as they lead those around them with a service excellence mentality. One of his most memorable moments with ISPA was during his presentation featuring his Sacred Ground poem at a 2016 ISPA Conference & Expo General Session.

The ISPA Dedicated Contributor Award is given to an active ISPA member who has contributed significantly to the growth of the association. The recipient will have demonstrated leadership and commitment to ISPA and has extensively assisted in the promotion of the association, as well as its mission and vision. Williams will be presented with the award at the 2019 ISPA Conference & Expo taking place September 11 – 13 at The Venetian in Las Vegas, NV.

More information about attending the 2019 ISPA Conference & Expo can be found at

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