Spa: A Comprehensive Introduction
The modern spa era saw spas shift from their ancient medical and spiritual emphasis to today’s corporate model that primarily focuses on beauty, fitness, and wellness. While wellness and relaxation have always been the cornerstones of a spa’s holistic experience, the historical European model had come to emphasize taking the waters and retreating to pastoral and natural setting for weeks and even months at a time. Food was luxurious and abundant, and doctors routinely recommended spas as a way to cleanse and heal the body away from the rigors of everyday urban life.
Stephen R. Covey, author of The Seven Habits of Highly Effective People, followed up his highly successful book in 2004 with The 8th Habit: From Effectiveness to Greatness.
Spa professionals frequently talk about how leadership in a spa is different than in other operations because of the types of people that look to the spa manager for leadership. Spa professionals must have the heart of a service provider and model how they want employees to treat guests.
Being ethical involves more than just obeying laws and regulations. Being ethical means having moral principles that guide one’s behavior.
Leaders help to cultivate the heart and soul of a spa. They are the humble, determined drivers who can steer a spa to greatness while uplifting the spirit of employees and guests. It is a role that is a sacred trust for the dual tasks of ensuring a spa’s success while creating serenity and renewing the hearts, minds, bodies, and souls of all who enter its doors.