Speakers

Shazz is an innovative, intention-driven wellness and retail leader who transforms spaces into soulful, high-performing experiences. With more than 25 years in luxury hospitality, she blends strategic retail insight with elevated wellness design creating environments that feel magnetic while delivering meaningful revenue impact. Currently Director of Wellness and Retail at the Global Ambassador in Phoenix, […]

Kristen Martin is the Corporate Retail Buying Manager for Spa & Wellness at Omni Hotels & Resorts, where she leads retail strategy and product curation across the brand’s luxury spa portfolio. With more than a decade experience in buying and four years dedicated to hospitality retail, Kristen specializes in creating elevated, experience-driven retail programs that

Anna is a retail visionary and spa strategist with a talent for creating unique, immersive shopping experiences for a discerning clientele. Known for her intuitive eye for luxury and savvy approach to development, she transforms concepts into destinations that delight and engage. As an avowed beauty junkie and polyglot, Anna Moine has worked in all

Katie is an accomplished executive with a dynamic career spanning both the retail and wellness industries. As Senior Vice President of Spa, Beauty and Retail for Canyon Ranch, she brings a strategic and guest-centric approach shaped by years of leadership and studying consumer behaviors and trends in retail. Known for her ability to merge operational

Dr. Michela Henke-Cilenti is a leadership psychologist, executive coach, and hospitality consultant specializing in the commercial psychology of recommending, engagement and culture. For over three decades, she has worked at the intersection of people and performance—helping spa directors and hospitality leaders increase revenues without compromising integrity or guest trust. With advanced degrees in psychology, sociology,

Ramy is a strategist and innovation specialist with a focus on Tech-for-Good. A passionate student of human behavior, he has built a career at the intersection of emerging technologies and purposeful design. His work spans cutting-edge immersive technologies (AR, VR, AI), interdisciplinary research and experiential design, often blending scientific insight with digital arts to craft

Meagan Johnson is a nationally recognized multigenerational expert and generational studies enthusiast. Since 1997, she has researched, written and spoken about multiple generations, focusing on how to build a culture of multigenerational collaboration rather than alienation. Instead of promoting generational stereotypes, Johnson explores what drives each generation to succeed. Johnson has worked with more than

Jeremy McCarthy has overseen the design, development and operations of luxury resort, spa and wellness experiences for more than 30 years. During his career, he has worked with Four Seasons Hotels and Resorts, KSL Resorts and Starwood Hotels and Resorts. Most recently, he served as group director of leisure, spa and wellness for Mandarin Oriental,

Arvell Craig is director of AI at BotBuilders, an Inc. 5000 company that helps small businesses globally implement AI-powered systems. As a keynote speaker and AI strategist, he helps founders and revenue teams move beyond AI literacy to AI fluency, focusing on breakthrough use cases that create 10-100x leverage rather than incremental improvements. With more

Jon Acuff is the New York Times bestselling author of ten books, including his most recent, All it Takes is a Goal. Published in dozens of languages, his work is both critically acclaimed and adored by readers. When he’s not writing, Acuff can be found on a stage, as one of INC’s Top 100 Leadership