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Jefferson Fisher

If managing people occasionally makes you wonder, “How did this conversation go sideways so fast?” Jefferson Fisher would like a word.

A trial lawyer, New York Times bestselling author and one of the world’s most-followed attorneys, Jefferson has built an audience of more than 13 million people by teaching something every leader needs and very few were formally taught: how to communicate clearly when the conversation gets difficult.

For spa leaders navigating feedback, accountability, retention, changing expectations and teams spanning multiple generations, better communication can change everything. Jefferson’s approach is practical, calm and refreshingly usable. His mission is simple: improve people’s lives by improving their conversations.

Expect fewer communication clichés and more of the phrases, tools and techniques you’ll actually remember when Monday morning arrives. Because sometimes the difference between tension and trust is knowing what to say next.

Sessions

Power Session: Day Two

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