Dr. Bryan K. Williams
Dr. Bryan K. Williams is a keynote speaker, consultant and author who is a noted authority on service excellence and leadership effectiveness. His passion is to serve others so they may better serve the world. Over the past several years, Bryan has provided training and consulting expertise to hundreds of organizations in over 20 industries ranging from Healthcare to Luxury Hotels. His work with clients has taken him throughout North America, South America, Europe, Asia, Africa, Australia, Mexico and the Caribbean.
Bryan’s keynote speeches and seminars have helped organizations create a memorable service experience for their customers. He is a high-energy, dynamic speaker, who educates and inspires professionals to be consistently exceptional. Bryan is the founder of the BW Leadership Academy, the Strong Leader Institute and the Manager Skills Workshop. He is also a bestselling author of six books, including Work Like You Own It, How to Serve a VIP, Lift Me Higher and the Inspiration Collection.
Prior to this current venture, Bryan worked with the world-renowned Ritz-Carlton Hotel Company for over ten years. In his last role, he was the Global Corporate Director of Training & Organizational Effectiveness. Before his corporate assignment, he held over 17 roles with the Ritz-Carlton, beginning as a busboy at The Ritz-Carlton, St. Thomas.
Dr. Williams has earned degrees in Business Administration, Hotel/Restaurant Management and Adult Education, including a Doctor of Management in Organizational Leadership.
Bryan was a member of the Board of Examiners for the Baldrige Performance Excellence Program. The Baldrige program administers the Malcolm Baldrige National Quality Award which is the highest recognition that a U.S. organization can achieve for performance excellence. It is awarded annually by the President of the United States to businesses from all sectors.
Bryan lives with his wife and two children in the Washington DC Metro Area.
High Expectations: The Key to Attracting, Developing & Retaining Great People: This session focuses on the powerful relationship between expectations and performance. Special emphasis will be on practical ways for leaders to infuse a culture of engagement, learning and ownership.