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Colin McIlheney
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Widely recognized as one of the leading research specialists of his generation, Colin McIlheney served as the leader of the PricewaterhouseCoopers (PwC) research team responsible for producing and analyzing the key metrics relating to the U.S. spa industry for ISPA. He is a regular contributor at the ISPA Conference and is closely associated with what has become known as “The Big Five Statistics” encompassing vital information such as revenue and staffing levels.