JoAnn is a therapist, referee and master negotiator in her day-to-day life in hospitality Thirty plus years in restaurants and hotels with a moment of insanity opening her own restaurant and realized spending someone else’s money was less stressful. Smaller hotels with many moving parts are her passion as she loves to pivot, change and […]
Ed Gannon launched his career in Culinary where he ignited his passion for Food and Beverage. This passion led him to the helm of some of the best kitchens in New England including Aujourd’Hui at the Four Seasons Hotel Boston and The White Barn Inn. During his culinary years, Ed trained with The Inn at
Michael G Tompkins is a distinguished leader in the ultra-luxury hotel and spa industry with over 25 years of experience. Renowned for his roles in leading world-class hotels and conceptualizing and developing award-winning spas, Michael is dedicated to creating extraordinary experiences for every brand he collaborates with. He is the recipient of the 2024 ISPA
Raised in the family bar and restaurant business in Michigan; the “Art of Serving” is all that Ann Alba has known. Calling The Broadmoor home for the past 38 years, “The Red Flash” as she is affectionately referred to, credits much of her success to simply being in the right place at the right time.
Patrick Fernandes is currently the Executive Managing Director for Carillon Miami Wellness Resort and has more than 25 years of hospitality experience across a number of leading brands and brings a proven track record of creativity and innovation in delivering five-star service. Mr. Fernandes served as the Hotel Manager of Faena Hotel Miami Beach and
Timothy Mathy is a Senior Partner of Speak, Inc. Speakers Bureau, which over the last twenty-five years has become the largest and fastest growing non-exclusive bureau in the country. He booked his first speaker with ISPA in 2004, Erik Wahl. Tim has never met a stranger. His genuine curiosity, interest in humanity and extroverted personality
With over 20 years of global experience in the spa and wellness industry, Blanca Lorente is a seasoned hospitality and wellness professional who has lived and worked across multiple continents, honing her expertise in delivering exceptional wellness experiences to discerning guests worldwide. Her career spans diverse roles with prestigious brands, from luxury cruise lines such
Caitlin McKenna, CEO of Arch Amenities Group, is a dynamic and highly regarded leader recognized for her human-focused leadership style, dedication to service and commitment to innovation-driven growth. Before joining Arch Amenities Group, McKenna was the chief development officer at Trilogy Spa Holdings of Phoenix and served as the global head of facilities management, wellness
Bill Butler brings over 15 years of experience in the spa and wellness industry. Over the course of his career, he’s held leadership positions at premier hospitality destinations such as Turning Stone Resort, The Lodge at Spruce Peak, Lake Austin Spa Resort and five years at Miraval Arizona, where he was a key contributor to
Jean Kolb joined Kohler Co. at a young age and spent the majority of her career working for the largest plumbing manufacturer in the world. She held a variety of leadership positions and was instrumental in the opening of the renowned Kohler Waters Spa in Kohler, Wisconsin, bringing it to world class fame as one
