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Gender Identity: Serving Guests and Supporting Employees with Dignity Care

April 24, 2024 | 2:30 pm

With increased awareness, education and visibility, transgender and nonbinary people will continue to come out as their true selves. Executive leadership, human resources, directors and managers must feel competent in ensuring that their transgender and nonbinary employees and guests are treated with dignity. Spa service providers receive little training in working with transgender and nonbinary guests. In this presentation, Dr. Kristie will help attendees better understand identity basics, barriers individuals face in the spa setting and best practices for working with guests and employees. Attendees will leave the session feeling more confident and competent when working with guests and employees.

Objectives: 

  1. Understanding the basics of gender identity for guests and employees
  2. Overcoming barriers for transgender and nonbinary guests and employees in the spa setting
  3. Implementing best practices in working with transgender and nonbinary guests and employees
Dr. Kristie Overstreet

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