Leaders Serve & Servers Lead: Keys to Inspire Exceptional Service

April 24, 2024 | 2:30 pm

This session is designed to inspire and challenge you to serve better. No one can make you deliver exceptional service and you can’t mandate your team to deliver exceptional service either. The focus will be on helping you cultivate a culture of service excellence for and through whom you work with and serve.

Learning objectives:

● The key ingredients that inspire your team to deliver world-class service consistently.
● Identifying the true beneficiaries of service excellence.
● Understanding the key truth about appreciation.
● Articulating how you provide exceptional service to your guests, your team, your own leaders, your family and yourself.

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