ISPA remains the place to go for educational opportunities. We are continuing this tradition by offering ISPA members a new webinar series, offered exclusively in an on-demand format. That's education and expert insights - whenever you want, as often as you need. Complimentary access to the ISPA Webinar Library is included with ISPA membership and is only available to members.
Enhancing Guest Experience Webinar - Presented by Nadia RehmanLog In To View
Nadia is a celebrated Global Account Director with the leading cloud based spa management system Book4Time. Her time with Book4Time has allowed her to work with many luxury spa brands and leading hospitality brands implementing various strategies to maximize the spa’s potential. Her area of expertise is working with spa leadership teams to improve spa operations through better use of technology and data. Nadia is well versed on ways to improve the guest experience through improving the client intake experience, improving staff morale and using client feedback to improve the overall guest experience. Using simple but effective techniques leading to improved revenues and better client retention through the guest experience.
Management Leadership Bottom Line Results
Leadership Webinar - Presented by Joy BaldridgeLog In To View
Joy Baldridge will help you learn how to navigate the challenges faced with employee retention and engagement to build a productive team.
Joy Baldridge, CPC, CSP, is a world-renowned self-management expert who helps the best companies in the world become even better at increasing revenue and productivity while decreasing stress and frustration. In 1992, Joy founded Baldridge Seminars International, a professional development organization that focuses on management, leadership, sales, communication and priority management skill development. Joy is the author of The Fast-Forward MBA in Selling, published by John Wiley & Sons, Inc. This book provides an abundance of what she calls “Golden Nuggets” of information: Useful real-world tips, case studies and strategies designed specifically to help create self-managed business professionals. Joy coaches managers and C-level executives on professional development skills including exceptional presentation best practices, management leadership, and positive change management. Her diverse background as a keynote speaker, trainer, sales professional, manager and vice president, enables her to present information across all corporate levels.
Learn To Create Your Conscious Sales Person
Retail Webinar - Presented by Tanya ChernovaLog In To View
Stay tuned for more introductory videos! Tanya will teach you buying desire to drive your sales, 5 do's and don'ts for your conscious sales person, introducing your conscious sales person to your team and more.
Tanya Chernova is a voice of inspiration, empowering people worldwide as a celebrated speaker, author, mentor and business expert using her guiding principles “know your power, live your purpose, ignite your passion and fuel your profits."
With an Honours degree in business and psychology and a fluency in English, French and Russian, Tanya has traveled over 50 countries as a sought-after educator to some of the world’s largest brands such as L’Oréal Professionnel, Polyconcept, Cisco, Henessy, and NASA. Working with savvy business leaders seeking to sharpen their edge and reinvent their culture, Tanya transforms companies and people with the mindset and skillset to succeed.
Sacred Ground: Exceptional Habits to Re-Hire, Re-Orient & Re-Engage Yourself at Work
Leadership Webinar - Presented by Bryan WilliamsLog In To View
In this webinar, ISPA Conference and Expo speaker, Dr. Bryan Williams will inspire you to make yourself more valuable in your role and reconnect to your work environment by elevating your personal impact and your team's effectiveness. Bryan will focus on helping you develop your four specific habits to enhance your personal impact as well as four habits to enhance the impact of your team.
Dr. Bryan Williams is a leadership and service excellence speaker consultant, and author. He has facilitated workshops and delivered keynotes worldwide for various companies in diverse industries. Bryan was the Global Corporate Director of Training and Organizational Effectiveness for the Ritz-Carlton Hotel Company.
He holds degrees and certifications in Business Administration, Hotel/Restaurant Management, and Adult Education, including a Doctor of Management in Organizational Leadership. Bryan is also the founder of the acclaimed BW Leadership Academy, the STRONG Leader Institute and BWTV Online Learning.
He is the author of four books on service excellence, and was a member of the Board of Examiners for the Baldrige Performance Excellence Program. Most of all, Bryan is very passionate about helping companies reach high levels of service and organizational excellence.
Five Stars versus Four Stars: The Leader's Role in Driving World-Class Service
Customer Service Webinar - Presented by Dr. Bryan WilliamsLog In To View
In this webinar, ISPA Conference & Expo speaker, Bryan Williams will examine the characteristics of working in a 5-star service environment, especially focusing on the leader's role in setting high expectations and inspiring teams to consistently serve with excellence. In this session, you will learn:
- The four leadership qualities that leaders in 5-star organizations must exemplify daily.
- Specific examples of 5-star caliber organizations and how their leaders model the service they expect to see.
- How to apply the eight qualities that distinguish a 5-star organization from the competition.
- How 5-star leaders can help each team member discover their own motivation to consistently serve with excellence.
Dr. Bryan Williams is a service consultant, trainer, and author. His specialty areas include service excellence, employee engagement, and quality improvement. Bryan was the Global Corporate Director of Training and Organizational Effectiveness for the Ritz-Carlton Hotel Company. He holds degrees and certifications in Business Administration, Hotel/Restaurant Management, and Education, including a Doctor of Management in Organizational Leadership. Bryan is the author of two books on service excellence, and was also a member of the Board of Examiners for the Baldrige Performance Excellence Program.
Filling the Glass: Real World Tactics and Motivation for Increasing Productivity and Job Satisfaction
Business Strategy Webinar - Presented by Barry MaherLog In To View
In this webinar, you'll discover a host of powerful strategies, tips and tactics for creating the incentives that motivate internal teams and customers, and build the relationships that build your business. In this session you will learn:
- The power of a little incentive
- How to turn negatives into selling points, even bragging points
- Powerful and often neglected motivational and sales strategies
Barry Maher first made his mark as a management and sales consultant, helping clients improve their productivity. Barry's clients include organizations like ABC, AT&T, Budget Rent a Car, Canon, Cessna, Fuji, Hewlett-Packard, IBM, Johnson & Johnson, Verizon and Wells Fargo. Barry is the author of Filling the Glass, which has been honored as "One of the Seven Essential Popular Business Books."
The S.E.L.F. Personality Profile: NOW You're Speaking My Language!
Human Resources Webinar - Presented by Robin JayLog In To View
Do you work with some people who just don't seem to understand you? Do you sometimes feel that you aren't even speaking the same language? We each relate to the world around us based upon our tendency to lead or take direction. When we learn to identify the different characteristics of each dimension, our ability to communicate is improved and we no longer encounter the stumbling blocks that hold us back. In this session you will learn to:
- Understand how others process information
- Improve your ability to communicate with others
- Improve productivity
- Minimize frustration caused by lack of understanding
Robin Jay is an award-winning author, speaker, publisher, and filmmaker. Her award-winning book, The Art of the Business Lunch - Building Relationships between 12 and 2, is in 12 languages worldwide. Robin has been featured internationally on MSNBC-TV, Newsweek Magazine, CNN, the BBC, the New York Times, The London Financial Times, Forbes.com and other well-recognized media outlets.
How to Create a Culture of Exquisite Service Quality
Customer Service Webinar - Presented by Tim RichardsonLog In To View
Participants in this webinar will benefit from an overview of Richardson's session from the ISPA Conference & Expo, as well as new concepts to help them in creating an exquisite culture of service quality. In this session, you will learn:
- Tips and strategies to engage and empower employees.
- Ideas to help employees engage in problem solving and assist with creating service standards.
- Techniques to differentiate and brand your spa.
Since 1988, Tim Richardson has been a full time professional speaker. Tim has spoken for many corporations and associations all around the US, Mexico and Canada. In 2003, Tim and his family traded the beaches of Florida for the mountains of East Tennessee. Tim is married and has six children. Tim is author of several books and CD learning programs including the Secrets of Millionaire Success.
Five Secrets of a Highly Engaged Spa Team
Customer Service Webinar - Presented by Eric StephensonLog In To View
Research shows companies with highly engaged workers grow revenues two and a half times as much as those with low engagement levels. In this session you will learn:
- The one piece of research that will change the way you engage your team
- The framework for creating an emotionally safe work environment- the fertile ground of engagement
- Three key questions that will determine your success as an effective leader
- Stephenson's "Model for Drama Free Communication"- an outline for difficult conversations
Eric Stephenson has a clear mission: TO DECREASE DRAMA - in our personal and professional relationships. He is co-owner of imassage, Inc. a Florida based massage education and consulting firm. He is also Director of Education for Elements Massage, the second largest massage franchise in the US. He currently educates businesses nationwide on how to create drama free environments where people thrive.
CSS Webinar Series Part OneLog In To View
CSS Webinar Series Part TwoLog In To View