ISPA remains the place to go for educational opportunities. We are continuing this tradition by offering ISPA members a new webinar series, offered exclusively in an on-demand format. That's education and expert insights - whenever you want, as often as you need. Complimentary access to the ISPA Webinar Library is included with ISPA membership and is only available to members.

  • Building a Profitable Wellness Program Within a Spa

    Business Strategy Webinar - Presented by Kerissa Kuis

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    Do you work in the spa industry and want to add wellness programming to your menu? Do you have existing wellness programs and want to learn how to make them more profitable with less expense? Do you want to create cutting edge wellness retreats? If so this webinar is for you. During this one hour webinar, you will learn:

    -The best strategies for implementing wellness programming and events that will increase your profits tremendously.
    -How to implement programs with no expense.
    -What to look for when hiring & recruiting wellness professionals.
    -How to create wellness retreats and workshops.
    -Top trends consumers are looking for in wellness programming.

    Building a Profitable Wellness Program Within a Spa

    Kerissa Kuis is the CEO and Founder of the University of Wellness, which was created to provide consumers with cutting-edge wellness education, services, retreats and certifications. Her programs are offered at various locations throughout the United States and also online. The University of Wellness home office is in Morgantown, West Virginia. She is currently an Executive Leadership Trainer for Nemacolin Woodlands Resort in Farmington, PA, where she facilitates and leads retreats, workshops, and private services.

    Kuis is a certified holistic health coach, nutrition coach, spiritual life coach, and wellness practitioner. She has nearly two decades of fitness and wellness management experience. Kuis is an inspirational international speaker and coach who works with clients all over the world in all areas of their lives. She has also created an accredited wellness coaching, personal training, and yoga certification for her company, The University of Wellness. The University of Wellness is also an academic provider for the National Academy of Sports Medicine, where Kuis facilitates and leads prep courses for their certifications.

  • Revenue Management in the Spa Industry

    Finance Webinar - Presented by Theresa Hamberger

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    This webinar will walk you through what revenue management is and explain how it applies to the spa industry. You will learn different revenue management strategies and how to determine which are best for you and your operation.

    Revenue Management in the Spa Industry

    Theresa Hamberger is the Director of Sales for Spa at Springer-Miller Systems. She began her career with Springer-Miller Systems over 13 years ago right out of college. Starting as a trainer on Springer-Miller’s PMS SMS|Host, she grew throughout the company and has been the Director of Sales for SpaSoft since January 2019.

    Robyn Fieghen is an Application Consultant at SpaSoft. She has been with SpaSoft for 12-years and started her career here as a software trainer. In that role she travelled around the globe implementing SpaSoft at many 4 and 5 star spas. That experience really allowed her to see the ins and outs of the spa industry from various types of operations across the world.

    Throughout her career, Jennifer Wayland-Smith has worked for a collection of hospitality companies -- both global and independent -- all of which allowed for a variety of professional experiences. Having been a part of the tremendous growth of the spa industry over the past 30+ years, Jennifer has opened and operated some of the most prestigious spas in the U.S Her emphasis was on daily operations over the years, but also had the opportunity to be involved in the planning and development, construction and opening of three world-class spas as well as the subsequent expansion of one of those spas. She now brings her wealth of knowledge and operational experience to you via her consulting and business enhancement services, Wayland-Smith Consulting.

  • Management Leadership Bottom Line Results

    Leadership Webinar - Presented by Joy Baldridge

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    Joy Baldridge will help you learn how to navigate the challenges faced with employee retention and engagement to build a productive team.

     

    Management Leadership Bottom Line Results

    Joy Baldridge, CPC, CSP, is a world-renowned self-management expert who helps the best companies in the world become even better at increasing revenue and productivity while decreasing stress and frustration. In 1992, Joy founded Baldridge Seminars International, a professional development organization that focuses on management, leadership, sales, communication and priority management skill development. Joy is the author of The Fast-Forward MBA in Selling, published by John Wiley & Sons, Inc.  This book provides an abundance of what she calls “Golden Nuggets” of information: Useful real-world tips, case studies and strategies designed specifically to help create self-managed business professionals. Joy coaches managers and C-level executives on professional development skills including exceptional presentation best practices, management leadership, and positive change management.  Her diverse background as a keynote speaker, trainer, sales professional, manager and vice president, enables her to present information across all corporate levels.

     

  • Learn To Create Your Conscious Sales Person

    Retail Webinar - Presented by Tanya Chernova

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    Stay tuned for more introductory videos! Tanya will teach you buying desire to drive your sales, 5 do's and don'ts for your conscious sales person, introducing your conscious sales person to your team and more. 
     

    Learn To Create Your Conscious Sales Person

    Tanya Chernova is a voice of inspiration, empowering people worldwide as a celebrated speaker, author, mentor and business expert using her guiding principles “know your power, live your purpose, ignite your passion and fuel your profits."

    With an Honours degree in business and psychology and a fluency in English, French and Russian, Tanya has traveled over 50 countries as a sought-after educator to some of the world’s largest brands such as L’Oréal Professionnel, Polyconcept, Cisco, Henessy, and NASA. Working with savvy business leaders seeking to sharpen their edge and reinvent their culture, Tanya transforms companies and people with the mindset and skillset to succeed.

     

  • Sacred Ground: Exceptional Habits to Re-Hire, Re-Orient & Re-Engage Yourself at Work

    Leadership Webinar - Presented by Bryan Williams

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    In this webinar, ISPA Conference and Expo speaker, Dr. Bryan Williams will inspire you to make yourself more valuable in your role and reconnect to your work environment by elevating your personal impact and your team's effectiveness. Bryan will focus on helping you develop your four specific habits to enhance your personal impact as well as four habits to enhance the impact of your team.

    Sacred Ground: Exceptional Habits to Re-Hire, Re-Orient & Re-Engage Yourself at Work

    Dr. Bryan Williams is a leadership and service excellence speaker consultant, and author. He has facilitated workshops and delivered keynotes worldwide for various companies in diverse industries. Bryan was the Global Corporate Director of Training and Organizational Effectiveness for the Ritz-Carlton Hotel Company.

    He holds degrees and certifications in Business Administration, Hotel/Restaurant Management, and Adult Education, including a Doctor of Management in Organizational Leadership. Bryan is also the founder of the acclaimed BW Leadership Academy, the STRONG Leader Institute and BWTV Online Learning.

    He is the author of four books on service excellence, and was a member of the Board of Examiners for the Baldrige Performance Excellence Program. Most of all, Bryan is very passionate about helping companies reach high levels of service and organizational excellence.

  • Five Stars versus Four Stars: The Leader's Role in Driving World-Class Service

    Customer Service Webinar - Presented by Dr. Bryan Williams

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    In this webinar, ISPA Conference & Expo speaker, Bryan Williams will examine the characteristics of working in a 5-star service environment, especially focusing on the leader's role in setting high expectations and inspiring teams to consistently serve with excellence.  In this session, you will learn:

    • The four leadership qualities that leaders in 5-star organizations must exemplify daily.
    • Specific examples of 5-star caliber organizations and how their leaders model the service they expect to see.
    • How to apply the eight qualities that distinguish a 5-star organization from the competition.
    • How 5-star leaders can help each team member discover their own motivation to consistently serve with excellence.
    Five Stars versus Four Stars: The Leader's Role in Driving World-Class Service

    Dr. Bryan Williams is a service consultant, trainer, and author. His specialty areas include service excellence, employee engagement, and quality improvement. Bryan was the Global Corporate Director of Training and Organizational Effectiveness for the Ritz-Carlton Hotel Company. He holds degrees and certifications in Business Administration, Hotel/Restaurant Management, and Education, including a Doctor of Management in Organizational Leadership. Bryan is the author of two books on service excellence, and was also a member of the Board of Examiners for the Baldrige Performance Excellence Program. 

  • Filling the Glass: Real World Tactics and Motivation for Increasing Productivity and Job Satisfaction

    Business Strategy Webinar - Presented by Barry Maher

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    In this webinar, you'll discover a host of powerful strategies, tips and tactics for creating the incentives that motivate internal teams and customers, and build the relationships that build your business. In this session you will learn:

    • The power of a little incentive
    • How to turn negatives into selling points, even bragging points
    • Powerful and often neglected motivational and sales strategies
    Filling the Glass: Real World Tactics and Motivation for Increasing Productivity and Job Satisfaction

    Barry Maher first made his mark as a management and sales consultant, helping clients improve their productivity. Barry's clients include organizations like ABC, AT&T, Budget Rent a Car, Canon, Cessna, Fuji, Hewlett-Packard, IBM, Johnson & Johnson, Verizon and Wells Fargo. Barry is the author of Filling the Glass, which has been honored as "One of the Seven Essential Popular Business Books."

  • The S.E.L.F. Personality Profile: NOW You're Speaking My Language!

    Human Resources Webinar - Presented by Robin Jay

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    Do you work with some people who just don't seem to understand you? Do you sometimes feel that you aren't even speaking the same language? We each relate to the world around us based upon our tendency to lead or take direction. When we learn to identify the different characteristics of each dimension, our ability to communicate is improved and we no longer encounter the stumbling blocks that hold us back. In this session you will learn to:

    • Understand how others process information
    • Improve your ability to communicate with others
    • Improve productivity
    • Minimize frustration caused by lack of understanding
    The S.E.L.F. Personality Profile: NOW You're Speaking My Language!

    Robin Jay is an award-winning author, speaker, publisher, and filmmaker. Her award-winning book, The Art of the Business Lunch - Building Relationships between 12 and 2, is in 12 languages worldwide. Robin has been featured internationally on MSNBC-TV, Newsweek Magazine, CNN, the BBC, the New York Times, The London Financial Times, Forbes.com and other well-recognized media outlets. 

  • How to Create a Culture of Exquisite Service Quality

    Customer Service Webinar - Presented by Tim Richardson

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    Participants in this webinar will benefit from an overview of Richardson's session from the ISPA Conference & Expo, as well as new concepts to help them in creating an exquisite culture of service quality. In this session, you will learn:

    • Tips and strategies to engage and empower employees.
    • Ideas to help employees engage in problem solving and assist with creating service standards.
    • Techniques to differentiate and brand your spa.
    How to Create a Culture of Exquisite Service Quality

    Since 1988, Tim Richardson has been a full time professional speaker. Tim has spoken for many corporations and associations all around the US, Mexico and Canada. In 2003, Tim and his family traded the beaches of Florida for the mountains of East Tennessee. Tim is married and has six children. Tim is author of several books and CD learning programs including the Secrets of Millionaire Success.

  • Five Secrets of a Highly Engaged Spa Team

    Customer Service Webinar - Presented by Eric Stephenson

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    Research shows companies with highly engaged workers grow revenues two and a half times as much as those with low engagement levels. In this session you will learn:

    • The one piece of research that will change the way you engage your team
    • The framework for creating an emotionally safe work environment- the fertile ground of engagement
    • Three key questions that will determine your success as an effective leader
    • Stephenson's "Model for Drama Free Communication"- an outline for difficult conversations
    Five Secrets of a Highly Engaged Spa Team

    Eric Stephenson has a clear mission: TO DECREASE DRAMA - in our personal and professional relationships. He is co-owner of imassage, Inc. a Florida based massage education and consulting firm. He is also Director of Education for Elements Massage, the second largest massage franchise in the US. He currently educates businesses nationwide on how to create drama free environments where people thrive.