On-Demand Learning

HydraFacial believes that skincare doesn’t need to be complicated and change is possible for all faces. HydraFacial challenges the status quo and aims to turn the skincare industry upside down with their revolutionary techniques, products and philosophy.

Leah Argento | Senior Training & Education Manager, HydraFacial | largento@hydrafacial.com

Book4Time is the leading cloud-based software for the hospitality and wellness industry offering online/mobile booking, guest intake, scheduling, reports and CRM. Book4Time also integrates with 50+ systems, the widest breadth in the industry.

Emily Moxley | Marketing Manager, Book4Time | media@book4time.com

ISPA's March Town Hall featured Shane Bird (Director of Spa and EVS Operations, Turning Stone Resort & Casino), Deeba Haq-Androski (Director of Spa Operations, Mandalay Bay Resort & Casino), Alena Stavnjak (Director of Spa & Retail, 1 Hotel South Beach) and Shian Wing (Spa Director, The Spa at the Hotel Hershey & MeltSpa by Hershey).

ISPA's December Town Hall featured CoStar Group's National Director, Hospitality Analytics Jan Freitag in discussion with ISPA Foundation Chair Frank Pitsikalis. In this session, the duo dive into the data behind the hospitality industry's recovery and explore forecasts of the industry's key performance indicators in 2022.

ISPA's November Town Hall featured a panel of spa leaders who explored the resiliency of the spa industry and shared insights to help spark inspiration and set expectations as we plan for 2022.

ISPA's October Town Hall featured a panel of spa leaders who shared insights on preparing retail operations for a successful holiday shopping season while navigating shipping and supply chain issues.

With the development of brand-new interstate compacts for massage therapy and cosmetology now underway, hiring in the spa industry is poised for a transformation. In this in-depth ISPA Town Hall, the leaders helping to craft these agreements share details of their development, explain what they will mean for licensure portability and answer spa leaders’ pressing questions about the compacts’ substance and timeline.

ISPA's August Town Hall featured a panel of spa leaders who shared insights on managing guest expectations when demand is higher than capacity. With service provider shortages, exceptionally high demand and lower patience levels among many consumers, this discussion highlights creative efforts to tackle this challenge through communications efforts, training, new offerings and more.

The data and analysis presented in the full results report provides spa professionals with a bevy of relevant information to consider as they plan their businesses’ next steps and evaluate future operational decisions. Insights shared in this session will help ISPA members navigate through the wealth of valuable data included in the full study.

ISPA's July Town Hall featured a panel of spa leaders who shared insights on innovative talent recruitment and employee retention efforts. This session sparks ideas and helps ISPA members tackle workforce challenges. Live session attendees were able to submit questions to the panelists during the live session.

ISPA's June Town Hall features a panel of spa leaders who share insights on what's next in the spa industry. Topics covered include changes to mask policies, pandemic efforts that are being scaled back, spa demand and talent recruitment efforts. Live session attendees were able to submit questions to the panelists during the live session.

In this session, representatives from ISPA research partners PricewaterhouseCoopers (PwC) guide viewers through initial results from the 2021 ISPA U.S. Spa Industry Study, including the first look at the “Big Five” statistics—spa revenues, spa visits, total spa locations, revenue per visit and total spa industry employees. The session presents analysis of the impact of the pandemic on those figures compared to 2020 and offer data-driven insights into the industry’s recovery and path forward.

As businesses explore vaccination strategies, this session focuses on legal and human resource insights relating to what should be considered and avoided when developing a workplace COVID-19 vaccination strategy or policy. The pre-session highlights employee incentives and encouragement, tracking employee vaccination status, compensable time off relating to vaccination, handling guest requests for vaccinated therapists and mask requirements after vaccination.

This Knowledge Builder session was recorded at the 2021 ISPA Stronger Together Summit. The session covers valuable methods for supporting your team and managing talent in a way that keeps retention high and attracts prospective employees.

This Knowledge Builder session was recorded at the 2021 ISPA Stronger Together Summit. The session provided a comprehensive view of dynamic pricing strategies and laid out a roadmap for viewers looking to implement this trending pricing model in their spa.

This Knowledge Builder session was recorded at the 2021 ISPA Stronger Together Summit. This session stresses the importance of developing a diverse workforce and fine-tuning your marketing and operations to attract a diverse spa goer audience.

This Knowledge Builder session was recorded at the 2021 ISPA Stronger Together Summit. The session goes into detail on leveraging different social media platforms to elevate your brand's presence online.

This Knowledge Builder session was recorded at the 2021 ISPA Stronger Together Summit. The session covers valuable insights surrounding the cultivation of resilience in life and the workplace in the face of persisting uncertainty.