ISPA offers complimentary access to on-demand learning for members to view at their convenience. That’s education and expert insights – whenever you want, as often as you need. Offerings include a multitude of topics that will keep you relevant in your business.

  • Shine On: Analyzing Key Consumer Trends

    Industry Data Webinar - Presented by Russell Donaldson

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    Shine On, ISPA’s virtual education series, features leading industry voices sharing their insights on a wide range of subjects critical to the spa industry’s present and future. 

    Shine On: Analyzing Key Consumer Trends

    This session focuses on new trends and valuable data points through the lens of renowned research organization and ISPA research partner, PricewaterhouseCoopers. Join PwC's Russell Donaldson and ISPA Chairman, Patrick Huey, for this extremely relevant discussion.

  • Shine On: Improving Holistic Wellness in the Spa Workplace

    Wellness Webinar - Presented by Dr. Cindy Geyer

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    Shine On, ISPA’s new virtual education series, features leading industry voices sharing their insights on a wide range of subjects critical to the spa industry’s present and future. 

    Shine On: Improving Holistic Wellness in the Spa Workplace

    This ISPA Shine On virtual session features Dr. Cindy Geyer, Medical Director of Canyon Ranch Lenox, and ISPA Chairman, Patrick Huey, for a discussion on Improving Holistic Wellness in the Spa Workplace.

  • Shine On: Reimagining Retail

    Retail Webinar - Presented by Tanya Chernova

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    Shine On, ISPA’s new virtual education series, features leading industry voices sharing their insights on a wide range of subjects critical to the spa industry’s present and future.

    Shine On: Reimagining Retail

    The series’ first installment features celebrated speaker, author and business visionary Tanya Chernova in a town hall-style panel discussion with spa industry leaders Patrick Huey (Montage International; ISPA Board Chairman), Jamee Taylor (Mario Tricoci Salon and Spa) and Jim Root (Mii amo, a destination spa). Tanya’s sessions are routinely among the most well-attended and well-reviewed at Conference, and her advice on retail sales and the guest experience provide professionals with practical, applicable retail strategies.

  • Five Stars versus Four Stars: The Leader's Role in Driving World-Class Service

    Customer Service Webinar - Presented by Dr. Bryan Williams

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    In this webinar, ISPA Conference & Expo speaker, Bryan Williams will examine the characteristics of working in a 5-star service environment, especially focusing on the leader's role in setting high expectations and inspiring teams to consistently serve with excellence.  In this session, you will learn:

    • The four leadership qualities that leaders in 5-star organizations must exemplify daily.
    • Specific examples of 5-star caliber organizations and how their leaders model the service they expect to see.
    • How to apply the eight qualities that distinguish a 5-star organization from the competition.
    • How 5-star leaders can help each team member discover their own motivation to consistently serve with excellence.
    Five Stars versus Four Stars: The Leader's Role in Driving World-Class Service

    Dr. Bryan Williams is a service consultant, trainer, and author. His specialty areas include service excellence, employee engagement, and quality improvement. Bryan was the Global Corporate Director of Training and Organizational Effectiveness for the Ritz-Carlton Hotel Company. He holds degrees and certifications in Business Administration, Hotel/Restaurant Management, and Education, including a Doctor of Management in Organizational Leadership. Bryan is the author of two books on service excellence, and was also a member of the Board of Examiners for the Baldrige Performance Excellence Program.