RARE LEADERSHIP, PART 3
Return to Your Joy and Elevate Your Energy
by Dawn Kaiser

Does this sound like your spa business? You show up to work, your spa associates all show up to work on time and in a positive mood, and no one ever quits. All your customers easily find your spa, they show up for treatments as scheduled and are extremely satisfied with the level of service they were provided. All the systems you have in place run smoothly, and everything goes exactly as planned.

If you say, “that is absolutely how every day goes for me,” please send me an email, because I want to know how you do it. For the rest of us, our days might goes as planned… until 8 am rolls around, we open for business and things start to go sideways.

In the March and May issues of Pulse, you were introduced to a three-part series focused on four uncommon habits that joy-driven leaders employ to refuel positivity and engagement while delivering predictable excellence. In the first two articles, we focused on how you interact with your team—how, by rediscovering your relationships and appreciating your assets, you can create joy in the workplace. Now, in this final article, we’ll turn our attention to ourselves and how you can fully unlock the potential of a joy-filled workplace by “returning to your joy” and “elevating your energy.”

Returning to Your Joy

Let’s look at the first habit, returning to your joy. The truth is that as spa business owners and leaders, you have to not only plan for the expected, but also be prepared to handle the unexpected. How do you respond when things aren’t going well? RARE leaders know that when the going gets tough, their role is to become the “Commander in Calm” and the “Bounce Back Boss.” To become these things, you first have to understand how to bounce back yourself as well as how to instill that in your spa associates. First, you have to recognize that resiliency is rooted in a powerful combination of attitudes (the way you think about work, yourself and others), attributes (the habits that have been built up over time or are rooted in your personality) and actions (the responses you have in the moment and the steps you take to get back on track.)

To return to your joy, you have to be willing to be proactive in creating practices in all three of these areas so that, as in the Venn diagram above, these three areas overlap to create resiliency. When life hands you lemons, resiliency is what allows you to not just cringe your face at the sourness, but rather turn those lemons into lemonade—or, better yet, lemon margaritas. Here are four tips to help you return to your joy even in the midst of challenges:

1. Root yourself in gratitude: Each day write down three good things that happened. They can be anything you feel good about or grateful for. Even on a bad day, there are normally some things that we can feel good about. Rooting yourself in gratitude is not about ignoring the bad things, but rather about focusing your attention more on the positive things, rather than dwelling on things you can’t change because they are out of your control. When you write down your three good things, write what you are grateful for. Then, write why you felt each of these was a good thing.

2. Read inspirational materials: Whether it is a quick quote, a social media post or an online article, reading positive information reinforces our belief that there is good in this world and helps us to reset our mindset.

3. Reframe the situation: RARE leaders know that curiosity didn’t kill the cat. Rather, curiosity is what helps us to reframe a challenging situation into something positive. Instead of asking an unproductive, negative question like, “why did this go wrong?” RARE leaders reframe it, asking “how can we use this situation to become even better?”

4. Recognize when you need help: We were not meant to go through challenging situations alone, so find a group of encouragers who can let you know that you are not the only one who has faced these types of frustrations. Be willing to reach out and come together to share how you can set each other up for success after experiencing setbacks.

Elevating Your Energy

RARE leaders are not only a “Bounce Back Boss,” but they also recognize that they are a CEO: Chief Energy Officer. The mood and behaviors of a leader disproportionately impact the mood and behaviors of those around them. In his book Energy Leadership, Bruce Schneider states that “leadership is how you interact with everyone, including yourself.” What kind of energy are you bringing into your interactions with yourself or others?

In Energy Leadership, Schneider identifies seven levels of energy that we can potentially bring into any interaction with our spa associates or our customers.

LEVEL 1: At the lowest level is apathy, which is an energy of victimization. People who are operating at this level play the blame game and easily point out others’ flaws to shift focus off themselves.

LEVEL 2: One level above is anger, which is the energy of competition or conflict. Here a person feels that they have to win arguments and prove that they are always right.

LEVEL 3: The third level is forgiveness, which is the energy of harmonization. At this level, people will easily move past conflicts by just agreeing with the other person and letting them have their way. Yet, they still keep track of all the wrongs which may bring them back down to anger later on at work.

LEVEL 4: The fourth level is compassion, which is the energy of service. Here a person comes from a mindset of wanting to help others. Yet, at times a person can take on a martyr-type mindset and feel like everything is on their shoulders; this is not a healthy energy.

LEVEL 5: Level five is peace, which is the energy of reconciliation. A person at this level is focused on how to empower others and how we can build each other up in order to achieve a greater good.

LEVEL 6: The second to the last level is joy, which is the energy of connection. Here, leaders focus on how we all can win and how we all can operate as our best selves.

LEVEL 7: The final level is absolute passion, which is the energy of non-judgment. Leaders at this level don’t feel that there is a win/lose model, but that everyone can win all the time. When leaders are at this level, there is a higher awareness of being in the present moment and fully enjoying it no matter the circumstances.

Now that you are aware of the seven levels of energy, the question becomes, “where am I currently at?” If you find yourself honestly answering that you are below a level four (compassion), then the next question is, “how can I elevate my energy?” RARE leaders know they set the tone, and so if you want your spa associates to display compassion, peace, joy and passion at work, you need to operate at those levels of energy more often than not.

Putting It in Practice

You now have the tools to put into practice the four uncommon habits that joy-driven leaders employ to refuel positivity and engagement while delivering predictable excellence:

Rediscover your relationships
Appreciate your assets
Return to your joy
Elevate your energy

If you do those four things, you’ll become the RARE leader who creates a joy-filled workplace. Remember: to be a joydriven leader is a choice. Choose joy each day in every way, and you’ll soon watch your spa business flourish!


DAWN KAISER is an author and speaker who specializes in energizing groups to unleash joy in the workplace. Dawn will lead an Education Session at the 2019 ISPa Conference & Expo; she previously spoke in 2017. you can contact Dawn at dawn@dawnkaiser.com.