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LEXINGTON, Ky. – As the voice of the global spa industry for 20 years, the International SPA Association continues its reputation for producing the most comprehensive and respected research with the release of the ISPA 2010 U.S. Spa Industry Study.
“This study is extremely valuable for ISPA members, media and investors, and the association is very proud to deliver research of such high quality,” said ISPA President Lynne McNees. “We are also encouraged to see that the industry remains viable, despite the economic concerns of the past two years.”
Produced in cooperation with PricewaterhouseCoopers, the study covers six categories of economic indicators within the spa industry.
Industry Size and the Impact of the Recession.
Spas, like every other industry, were impacted by the worst economic downturn since the 1930s. However, even with the decline, the “big five*” indicators remain at their second-highest level since ISPA’s first study in 2000. Spas managed the recession by reshaping their workforces and creatively identifying new ways to remain competitive.
“These numbers illustrate that the great recession has left virtually no industry untouched,” said PwC Global Research Director Colin McIlheney. “After many years of very rapid growth, all five of the key measurement statistics for the spa industry show a decline after 2008. However, many in the industry who took part in the ISPA survey report that they have been proactive in taking measures to combat the impact of the recession. Respondents are indeed cautiously optimistic about the future while also recognizing there are still challenges to face.”
Industry Profile
Composition of spa types remained similar to previous years. Day spas comprise an overwhelming majority of establishments (79 percent); resort/hotel spas comprise the second largest segment (8.8 percent), with medical spas a close third (8.7 percent). Other spa types include Club, Mineral Springs and Destination spas. The largest concentration of spas are in the Northeast (24 percent) and Southwest (23 percent).
Facilities
Spa establishments account for 76 million square feet of indoor space, made up of dedicated treatment rooms, as well as a retail element. Two in three spas contain massage-only treatment rooms; 71 percent contain skin-care only rooms. Four in ten spas contain hair styling stations, one in two contain make-up stations. Manicure/pedicure stations are found in 85 percent of resort/hotel spas and 65 percent of day spas.
Services and Products
Spas received an estimated 143 million client visits in 2009. The primary treatments provided by spas are body or skin-care services, including facials, scrubs and wraps (94 percent); massage services (86 percent), and salon services (68 percent). Wellness programs, including weight management and healthy eating, are offered by 17 percent of spas; and one in ten spas offer fitness or sports services.
Prices and Composition of Revenue
Four main spa treatment and service categories – massage and bodywork, skin care, hair and nail – account for 78 percent of total spa revenue, though average treatment numbers vary considerably by spa type. Retail accounts for 12 percent of spa revenue, with skin- and hair-care products accounting for the majority of spending in most spas.
People
The spa industry employed over 330,000 people during the spring of 2010; 89 percent of spas provide a range of benefits to employees.
Spas still serve a predominantly female clientele, though they are actively seeking to diversify the client base, with 45 percent of spas using packages targeted toward men. Other client groups targeted by spas include: wedding parties; couples; pregnant women; teens (13 to 19 years of age); athletes; families; and others.
As a way of managing the effects of the recession, most spas have reengineered their menus. Seventy-five percent have introduced shorter treatments (30 minutes or less) to provide a less expensive option for clients with busy schedules.
More
The full study is complimentary for members of ISPA and available for purchase online at http://www.experienceispa.com. Complimentary press passes are available for the 2010 ISPA Conference and Expo at Gaylord National Resort & Convention Center November 15-18. For information, contact Shelby Jones, 1.859.425.5072 or shelby.jones@ispastaff.com.
*The “big five” indicators are: revenue, spa visits, locations, employees and square footage. For detailed information on the “big five:” http://www.experienceispa.com/articles/index.cfm?action=view&articleID=372&menuID=75
About the International SPA Association
ISPA is recognized worldwide as the leading professional organization and voice of the global spa industry by providing invaluable educational and networking opportunities to foster professionalism and growth. More details on ISPA are available at experienceispa.com.
About PricewaterhouseCoopers
PricewaterhouseCoopers (pwc.com) provides industry-focused assurance, tax and advisory services to build public trust and enhance value for its clients and their stakeholders. More than 163,000 people in 151 countries across our network share their thinking, experience and solutions to develop fresh perspectives and practical advice.
