February 26, 2009

LEXINGTON, Ky. – The International SPA Association has released a pioneering list of Global Best Practices to ensure that all spas provide quality services to their guests. The Global Best Practices acts as a checklist for spas striving to create quality and respected businesses. The list was created by a task force of top spa industry professionals to aid their peers in creating the best spa experience for consumers. ISPA does not regulate these practices, but recommends that its member spas adopt them in compliance with local laws.

“Two years ago we introduced the ISPA Code of Conduct, a list of rights and responsibilities for spa guests, that helped open the door to developing a Global Best Practices guide for spas throughout the world,” said ISPA President Lynne McNees. “Consumers are very savvy on what constitutes a spa experience and we are ensuring that our members have the tools to stay relevant in meeting consumer needs and expectations.”

Each section of the document provides guidance for spas to review and interpret to their diverse audience and membership. The eight sections of the best practices document include: Human Resources and Staff, Safety, Guest Relations, Service and Guest Experience, Accounting and Business Practices, ISPA Code of Conduct and Ethics, Sustainability and a Resource guide. Everything from having staff certified in first-aid and CPR to ideas on how to make your facility more environmentally friendly is included. You can view the entire Global Best Practices on ISPA’s Web site.

About ISPA

ISPA is recognized worldwide as the leading professional organization and voice of the spa industry. Founded in 1991, ISPA advances the spa industry by providing invaluable educational and networking opportunities, promoting the value of the spa experience and speaking as the authoritative voice to foster professionalism and growth. More details on ISPA are available on

Spas are places devoted to enhancing overall well-being through a variety of professional services that encourage the renewal of mind, body and spirit.


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