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A Spa Journey That Could
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WTS International Interviewing at ISPA

Expiration Date: October 03, 2019

Job Category

Spa Director

Company Name

WTS International

Company Type

Resort/Hotel Spa


3200 Tower Oaks Blvd
Rockville, Maryland 20852 United States

Contact Name

Angela Biehl



Company Description

A career with WTS International, a world leader in the spa and leisure industry, provides a wealth of opportunities to learn and collaborate with the most passionate in the field. We offer generous pay and perks with a rewarding environment for you to build a career and thrive. At WTS International we value a strong work ethic and a passion for wellness and health. WTS International is proud to offer competitive salaries, a comprehensive benefits package, and most importantly an opportunity for continued career growth and advancement. With over 45 years in business, our employees have resources and support systems that are unparalleled in the industry. At WTS, we realize we are only as good as the people who work for us, which is why we invest in our employees by providing an energized, team-oriented environment dedicated to the continued success of our employees and our clients. The benefits listed below are a summary of the benefits generally available to employees: • Career growth and advancement • Competitive salaries, with performance based incentives • Group Medical and Dental Insurance • Paid time off (starting at 3 weeks per annum) • 401K Retirement Plan, to help you plan your financial future • Use of facilities (as applicable)

Job Description

Join our amazing team of spa professionals!  WTS International, one of the world’s leading spa, fitness and leisure management firms, is seeking Spa Directors across the country for upcoming management roles with WTS International.   The Spa Director is responsible for delivering each guest a high quality spa service through effective staff training, developing and adhering to protocol standards, oversight of professional product inventory, and staff scheduling.  The position also requires oversight of the spa retail products so that there may be continuity in service to retail processes. A focus on increasing revenue and controlling expenses is a must.  Angela Biehl, WTS Corporate Recruiting Director, will be conducting interviews during ISPA 2019. Email for full details. We keep an active Spa Management Pipeline for future roles and please email or apply today!

Job Requirements

Ensures the “WTS Experience” for members and guests by maintaining the standards set in WTS’ Basics to Excellence (BTE), WTS’ Mission Statement/Values, Standards and Expectations, and WTS’ Brand Standards. Adheres to policies of the facility and WTS International. Provides excellent customer service and helps monitor guest feedback through the review of comment cards and other customer care techniques.  Uses guest feedback for quality assurance. Hires, coaches, and counsels staff ensuring all policies and standards are attained. Ensures all certifications are valid and posted as necessary. Monitors staff payroll and ensure staff attendance is accurate. Creates the therapist staff schedules to ensure adequate coverage within budget requirements.  Develops training schedules and meeting agendas, conducts departmental meetings, and ensures strong communication between therapists and support staff. The Spa Director will ensure all aspects of the spa menu and any spa specials are accurately portrayed within the spa. Prepares any incident or accident reports and forwards them to WTS Risk Management. Supervises effective daily operations including opening and closing procedures, facility inspections, linens, and general facility maintenance. Maintains all spa/salon protocols and ensure they are followed by all staff members. The Spa Director will effectively communicate with the spa leadership team to ensure quality spa experiences and services are offered for all guests.   Ensures all treatment areas are clean, safe, and equipment is in working order. Conducts monthly inventories for both professional and retail services and explains any variances. Creates and prepares monthly spa reports for the spa and salon services. Monitors all professional product inventories, linen usage, service protocols, MSDS sheets, and offers retail and professional product recommendations. Implements proper inventory and purchasing procedures. Supports monthly promotions and membership sales as set forth by leadership. Spa Manager must motivate the therapist team to be flexible and promote additional products and services. Attend events to builds awareness of the spa. Develops and maintains accurate equipment maintenance, sanitation procedures, and checklists through routine inspections. Ensures appropriate facility supervisory coverage through use of a Manager on Duty (MOD) system and participates in MOD schedule. Other duties as assigned.

Job Status



ISPA Job Bank

A Spa Journey That Could
Last A Lifetime.