Job CategorySpa Management
Company NameThe Wickaninnish Inn - Ancient Cedars Spa
Company TypeResort/Hotel Spa
Address500 Osprey Lane
Contact NameMelody McLorie
Located on Vancouver Island's rugged west coast, the Wickaninnish Inn is minutes from the picturesque township of Tofino at the gateway to Pacific Rim National Park Reserve and the renowned beauty of Clayoquot Sound. The Inn is situated on a rocky promontory at the western most point of Chesterman Beach. Surrounded by ocean on three sides with ancient temperate forest as a backdrop, the Wickaninnish Inn offers panoramic views of the open Pacific, nearby islands and the natural sweep of spectacular Chesterman Beach. Artistic elements contributed by a variety of artists, artisans and master carver, Henry Nolla, combine art, culture and nature together throughout the Inn. Our Ancient Cedars Spa offers a varied menu of rejuvenating treatments designed to encourage relaxation and promote a general sense of well-being. The final ingredients completing the overall guest experience are found at The Pointe Restaurant, which offers ocean front dining and showcases locally sourced, seasonally inspired, refined West Coast cuisine.
Duties and Responsibilities: - Receptionist/Coordinator duties such as reservation calls, welcoming guest to the spa, cashier and cash-outs, coordinating practitioner schedule and appointments and other administration duties. - Be knowledgeable of all services and treatments offered by the Ancient Cedars Spa. - Be knowledgeable of all products sold from the Ancient Cedars Spa, perform retail inventory, and order products including back-bar and process e-commerce orders. - Participate in Retail programs. Provide assistance, guiding and coaching to other Spa Team Members in regards to retail sales, whether in Team meetings, or on a 1-on-1 basis. - Assist in spa cleaning and organization of all areas of the spa. - Oversee the duties of Spa Attendants, directing and assisting as needed. - Responsible for training and training materials for the Coordinator Team as directed by the Spa Manager. - Be true to the mission statements of the Inn. Constantly ensure that the “5 C” standards of Relais & Chateaux and the AAA standards are maintained.
The successful candidate must possess the following: - Great interpersonal and verbal communication skills. - Previous spa product line knowledge would be an asset. - Strong organizational skills, initiative thinking and ability to multi-task. - Ability to organize the guest bookings for spa practitioners and deal with guests in a professional manner. - Previous experience of 1 year in another spa, or a full service hotel, would be an asset. - Working knowledge of Pro-Salon, Excel, Word, and internet applications would be preferred. - Must embrace the philosophies of wellness and healing through spa experiences. - Exemplary customer service skills and a demonstrated willingness to exceed guest expectations. - Ability to make a 24-month commitment to the position. To apply for this career opportunity, please submit your resume with letter of intent to email@example.com. By submitting an application you are attesting that the information given is accurate. Due to the volume of applications we will only be contacting applicants that we feel are most compatible with our property.