Job CategoryCoordinator / Front Desk
Company NameThe Catamaran Resort and Spa
Company TypeResort/Hotel Spa
AddressThe Catamaran Spa, 3999 Mission Boulevard, 3999 Mission Boulevard
San Diego, California 92109 United States
Contact NameSouthida Fry
The Catamaran Resort Hotel and Spa, a tropical hideaway in San Diego’s Pacific Beach community. Our Polynesian-themed resort, only 8 miles from San Diego International Airport, offers casual elegance with palm trees, lush vegetation, tiki torches, koi ponds, waterfalls, and exotic birds that like to strike up conversations with guests. With Mission Bay as our backyard and the Pacific Ocean across the street, there's no better choice among Pacific Beach San Diego hotels. The Catamaran Spa is a truly unique escape. Inspired by South Pacific and Asian healing traditions, guests can look forward to relaxing services that feature marine and botanical-based products. Spend your next day vacation (or day off) luxuriating at this one-of-a-kind San Diego spa on the beach.
The Spa Receptionist ("El/la Recepcionista de Spa") welcomes the spa guest in a warm, friendly manner. Is familiar with all spa treatments. Proactively communicates with the guest over the phone in a friendly and courteous manner and describes all services in detail. Manages the spa reservation system to ensure seamless service to all guests. •Provides a positive, professional appearance and demeanor to our guests. •Carefully listens to guest and ensures services requested are reserved and schedule. •Serves as guest liaison with treatment providers to ensure the guest is aware of the service process. •Answers the phone in a friendly and courteous manner. •Follows the proper steps to make a treatment reservation. •Seeks the opportunity to up-sell and recommends other hotel outlets to our guest. •Ensures the highest levels of organization within the reception and the retail areas. •Confirms all reservations according to established policy. •Manages the reservation system and updates reservation schedules on a regular basis. •Accurately records all transactions and performs daily audit. •Ensures all retail products are well displayed for the guest. •Supports the spa director and offers assistance with projects and inventories. •Follows all safety and emergency procedures. •Undertakes other responsibilities as directed by supervisor.
Must be available to work mornings, evenings, weekends and holidays. Must possess excellent communication and customer service skills. Must be friendly, professional and patient. Ability to work well both independently and within a team. Strong attention to details and ability to multi-task. Experience with retail sales, spa products and services is preferred. Experience with scheduling appointments and using booking software is preferred. Experience with Microsoft Word, Excel and Outlook is helpful. Must complete the online application at www.catamaranresort.com