Job CategorySpa Management
Company NameBlackberry Farm
Company TypeResort/Hotel Spa
Address1471 West Millers Cove Rd.
Walland, Tennessee 37886 United States
Contact NameErin Verrire
Blackberry Farm provides a world class hospitality experience for our guests. Our attention to every detail, impeccable service, unique activity offerings and outstanding cuisine have helped Blackberry Farm earn its pedigree as one of the most celebrated small luxury resorts in the world. James Beard Award Winner- Outstanding Service James Beard Award Winner- Best Wine Program Travel & Leisure Magazine- #1 Resort in North America Andrew Harper- #1 Food and Wine Resort Travel & Leisure Magazine- #1 Service in North America 4,200 Acre Working Farm setting the standard for Farm to Table Cuisine Are you great at delighting guests and serving others? Blackberry Farm is seeking to add friendly, detail-oriented professionals to its award-winning dining services team. Wait Staff positions feature competitive pay, exciting benefits and a range of advancement opportunities. Upbeat, energetic personality and ability to think on your feet are a must. Desire to begin a meaningful career with a leader in the food and wine industry is a plus. Position is labor intensive and requires prolonged standing and moving. Applicants must be willing to work weekends and holidays Blackberry Farm is an Equal Opportunity Employer.
SUMMARY The Wellhouse at Blackberry Farm is a world-class facility where guests come for relaxing spa treatments, yoga and fitness classes, wellness retreats, to shop in our spa boutique or to relax and enjoy the beautiful view by our outdoor pool. The Spa Manager would assist the Wellness Director in overseeing the successful daily operations of the Wellhouse.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. Assembling payroll reports and approving time cards for coordinator and therapists. Scheduling of Spa Therapists and Coordinators. Respond to time-sensitive guest requests for spa and wellness appointments. Oversee all aspects of the spa reception team (coordinators), including: Maintain proper staffing, including hiring, and efficient scheduling of coordinators according to established budget guidelines. Onboarding and training new coordinators according to Wellhouse SOPs. Writing, implementing and updating new guest experience SOPs. Ensuring accuracy in appointments, charges and retail sales. Conduct semi-annual performance reviews Developing and implementing monthly incentives for coordinators and updating results daily. Work with Facilities team to ensure Wellhouse is clean and ready for guests every day. Maintain common area guest supplies (locker rooms, fitness, pool, lounge, etc.) Maintain respectful working relationships with other departments. Work with Wellness Director on service development and implementation Work at the desk and in the retail area welcoming and interacting with guests and leading by example. Motivate team and ensure policies and procedures are followed Become familiar with spa services including: massages, body treatments, manicures, pedicures and facials Serve as Manager on Duty. Must comply with all company policies and procedures. To perform the essential functions of this position regular and consistent attendance is required. Must be able to work well with other Team Members, Managers and interact with our guests. Must have the flexibility to work nights and weekends and holidays. SUPERVISORY RESPONSIBILITIES Supervision of Wellhouse Service Providers and Coordinators EDUCATION and/or EXPERIENCE 3 years management experience required, spa experience preferred. LANGUAGE SKILLS Must have excellent verbal skills Must be able to communicate effectively with guests, managers and team members MATHEMATICAL SKILLS Basic math skills REASONING ABILITY Be able to exercise judgment and make decisions based on job knowledge and awareness of company goals PHYSICAL DEMANDS Be able to lift up to 35 lbs Be able to safely operate a company vehicle or golf cart Be able to stand for long periods of time WORK ENVIRONMENT 4,200 acres of Blackberry Farm property Must be able to work in a calm and quiet spa setting