Job CategorySpa Management
Company NameSolace Spa and Salon at Big Sky Resort
Company TypeResort/Hotel Spa
Address50 Big Sky Resort Rd, PO Box 160001
Big Sky, Montana 59716 United States
Contact NameKrystal Smith
Solace Spa at Big Sky Resort is seeking a Spa Manager. The ideal candidate will be responsible for creating and ensuring exemplary guest and employee satisfaction. The primary responsibilities and qualifications for this role include, but are not limited to:
Core Work Responsibilities: • Recruit, train, and oversee Spa Front Desk Coordinators. Assist in recruiting, training, and overseeing Service Providers. • Ensure smooth and consistent daily operations of the spa, including but not limited to training programs in greeting customers, answering telephones, scheduling appointments, coordinating walk-ins, sweeps in the locker rooms and relaxation room, accurately billing for services, and receiving payments from guests. • Handling administrative tasks including but not limited to daily/future review of the appointment books, retail and backbar inventory, scheduling, operation supply orders, approving/editing time cards, performance reviews. • Help develop long and short-term goals by monitoring and controlling expenses within approved budget constraints. • Ensures, promotes, and delivers exceptional guest service. Handles conflict resolution regarding guest issues and concerns. Researches situations and uses judgment to resolve any issues.
Daily Duties: • Maintains a positive work environment for all staff. • Ensures the spa front desks are covered at all times and will perform the functions of Spa Coordinators when needed. • Provide assistance, guiding, and coaching to spa team members relating to performance, guest service skills, and retail sales. • Monitor and adjust labor/productivity as needed based on business levels. • Plan, order and merchandise retail products along with back bar and operational supply planning and ordering. • Monitor and ensure cleanliness of reception area, treatment rooms, locker rooms, and salon.