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Spa Manager

Expiration Date: July 28, 2019

Job Category

Spa Management

Company Name

Solace Spa and Salon at Big Sky Resort

Company Type

Resort/Hotel Spa

Address

50 Big Sky Resort Rd, PO Box 160001
Big Sky, Montana 59716 United States
4069955526

Contact Name

Krystal Smith

Email

krystal.smith@bigskyresort.com

Website

bigskyresort.com/spa

Company Description

Solace Spa at Big Sky Resort is seeking a Spa Manager. The ideal candidate will be responsible for creating and ensuring exemplary guest and employee satisfaction. The primary responsibilities and qualifications for this role include, but are not limited to:

Job Description

Core Work Responsibilities: • Recruit, train, and oversee Spa Front Desk Coordinators. Assist in recruiting, training, and overseeing Service Providers. • Ensure smooth and consistent daily operations of the spa, including but not limited to training programs in greeting customers, answering telephones, scheduling appointments, coordinating walk-ins, sweeps in the locker rooms and relaxation room, accurately billing for services, and receiving payments from guests. • Handling administrative tasks including but not limited to daily/future review of the appointment books, retail and backbar inventory, scheduling, operation supply orders, approving/editing time cards, performance reviews. • Help develop long and short-term goals by monitoring and controlling expenses within approved budget constraints. • Ensures, promotes, and delivers exceptional guest service. Handles conflict resolution regarding guest issues and concerns. Researches situations and uses judgment to resolve any issues.

Job Requirements

Daily Duties: • Maintains a positive work environment for all staff. • Ensures the spa front desks are covered at all times and will perform the functions of Spa Coordinators when needed. • Provide assistance, guiding, and coaching to spa team members relating to performance, guest service skills, and retail sales. • Monitor and adjust labor/productivity as needed based on business levels. • Plan, order and merchandise retail products along with back bar and operational supply planning and ordering. • Monitor and ensure cleanliness of reception area, treatment rooms, locker rooms, and salon.

Job Status

Full-time

Salary

DOE
ISPA Job Bank

A Spa Journey That Could
Last A Lifetime.