ISPA Job Bank

A Spa Journey That Could
Last A Lifetime.

Spa Manager

Expiration Date: April 15, 2019

Job Category

Spa Management

Company Name

Westin Jackson, Soul Spa

Company Type

Resort/Hotel Spa


407 S Congress Street
Jackson, Mississippi 39201 United States

Contact Name

Jennifer Wayland-Smith



Company Description

Connect to the birthplace of American blues like never before at The Westin Jackson. The new, exquisitely designed hotel is pioneering hospitality here in Jackson, celebrating the city's rich history and legendary artistry. Ideally located in the heart of downtown Jackson, The Westin Jackson is within walking distance of the Mississippi Museum of Art, Federal Courthouse, Planetarium and the historic music and arts theatre, Thalia Mara Hall. Just a block away is the Jackson Convention Complex, which features over 300,000 square feet of flexible meeting and exhibit space for convention attendees, and we are just a mile from events taking place at The Mississippi Coliseum. Within our welcoming hotel, you'll find a host of amenities designed to make your stay exceptional. Treat yourself to a pampering visit at Soul Spa, or stretch your muscles in the 24-hour WestinWORKOUT® Fitness Studio and indoor pool.

Job Description

This is the primary leadership position for the spa reporting to the hotel GM. Responsible for managing and supervising all areas of the spa, including its programs, services, hours of operation, facilities and staff. Coordinates the delivery of spa services, including salon, skin care, fitness and wellness, massage, program coordinating, reservations, reception desk, and locker room areas. As a department head, directs and works with the management team and hourly employees to successfully execute all spa operations. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department. CORE WORK ACTIVITIES Managing Spa Operations and Budgets Selects vendors for spa retail operations and managing contract agreements. Oversees retail product research, product selection, and purchasing, product display. Manages supply inventories and purchasing control, including uniforms. Monitors the spa's actual and projected sales to ensure revenue goals are met or exceeded. Maintains cleanliness of spa and related areas and equipment. Managing Spa Revenue Management Strategy Monitors and Manages the payroll function. Manages areas of operation to budget by reviewing operating statements, budget worksheets and payroll progress reports. Manages Spa controllable expenses such as guest amenities, linen expense, professional salon products, plants, decorations and paper supplies to achieve or exceed budgeted goals. Ensuring and Delivering Exceptional Customer Service Displays leadership in guest hospitality, exemplifying excellent customer service, and creating a positive atmosphere for guest relations. Empowers employees to provide excellent customer service. Strives to improve service performance. Conducting Human Resources Activities Reviews comment cards, guest satisfaction results and other data to identify areas of improvement. Reviews findings with employees to develop appropriate corrective action, sharing plans with property leadership and ensuring corrective action is taken to continuously improve results. Interviews and hires management and hourly employees with the appropriate skills to meet the business needs of the operation. Develops, implements and maintains a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job. Administers the performance appraisal process for direct report managers. Develops business goals and creates appropriate development plans. Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team. Solicits employee feedback, utilizes an "open door" policy and reviewing employee satisfaction results to identify and address employee problems or concerns. Ensures that regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicates expectations, recognizing performance, and producing desired business results. Celebrates successes and publicly recognizes the contributions of team members. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the hotel. This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.

Job Requirements

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Job Status

ISPA Job Bank

A Spa Journey That Could
Last A Lifetime.