Job CategorySpa Management
Company NameISM SPA
Company TypeResort/Hotel Spa
Address288 Golf Course Dr West
Rohnert park, California 94928 United States
ISM SPA is seeking a passionate, committed and talented individual for a Spa Management role at the Spa & Salon at Graton! An individual must possess the ability to motivate and develop a strong spa team. Oversee execution of 5-star service standards and balance the expectation of the resort client and ISM SPA, while leading the culture and values of the company. An ISM SPA property is energized, team oriented, and dedicated to the success of our Spa Professionals and of our clients. We believe that our guest experiences is directly related to the caliber and quality of the Spa Professional which is why our company is committed to providing a profoundly positive working environment.
Key Responsibilities: Day to day operations of the spa. Hiring, training, advancement, coaching of personnel. Setting work schedules and semi-monthly payroll submission. Procurement of products, supplies and retail, as well as establishing and maintaining par stocks. Monthly inventory. Creating, analyzing, and presenting financial analysis on a monthly & yearly basis. Successfully manage the business against all key performance indicators. Maintain great service standards and alleviating negative guest experiences.
Ideal Applicants will have: Minimum 2 years previous management experience. Guest experience within a luxury resort setting. Ability to build strong team dynamics amongst spa colleagues. Problem solving and decision making skills, strategic thinking. Thorough knowledge of treatment protocols, marketing and retail experience . Effective communication skills (both written and verbal). Computer skills (knowledge of Microsoft Office, including Word, Excel, and PowerPoint programs, and spa POS software) Excellent organizational skills. Availability to work flexible shifts, including weekends, evenings, and holidays.