Job CategorySpa Management
Company NameThe Waldorf Astoria Spa inside the Roosevelt Hotel
Company TypeResort/Hotel Spa
Address130 Roosevelt Way
New Orleans, Louisiana 70471 United States
Contact NameJill Haidler
At the Waldorf Astoria, our Spas reflect our world wide reputation for consistent standards of excellence. Each one creates its own individual sense of place, one that reflects the character and the culture of its unique location.
Responsible for overseeing the spa facility, team members and guest satisfaction while maintaining the financial health of the business and promoting opportunities to increase revenue, customer service levels, and team member morale. Oversees the day-to-day management of the spa. Ensures the delivery of spa services with the highest level of guest comfort while maintaining service levels and treatment protocols. Schedules all reservations, front desk and attendant staff. Responsible for the assessment, resolution and follow-up review of all incidents requiring employee disciplinary action in assigned departments. Organizes and implements training of policies and procedures including software training, scheduling of guests and staff, nightly reports, housekeeping, and group service training. In conjunction with conference services and sales, meets with group meeting planner to sell Spa services including packages maximizing opportunities to increase revenue. Responsible for input and adherence to departmental budget.
EXPERIENCE Minimum two year’s management experience in the spa or hotel industry. The applicant must possess knowledge of spa therapies to include Swedish, deep tissue, hot stone therapy, exfoliation, manicure, pedicure, and skin care. Experienced with Excel, Word and Outlook. Experience with spa management software is preferred but not required.4 year college degree preferred. Specific education in massage, skin care or salon services is preferred.