Job CategorySpa Management
Company NameCourtyard by Marriott Santa Cruz-Lotus Management, Inc.
Company TypeResort/Hotel Spa
Address313 Riverside Avenue
Santa Cruz, California 95060 United States
408-912-5118 ext 103
Contact NameVishal Patel
Lotus Management, Inc. is a private, family-owned hospitality company headquartered in San Jose, CA. The organization offers investment opportunities in national brand hotels throughout the Western US. Their portfolio includes leading select-service brands from Marriott International, Intercontinental Hotel Group, Wyndham Hotels and Choice Hotels. The company was established in 1979 in Santa Cruz, CA and continues to be managed by its founding team more than four decades later. More than $70 million dollars in hotel transactions have been completed in secondary and tertiary markets across three states with a value of over $80 million. Spa Nalini, located within the Courtyard by Marriott Santa Cruz, scheduled to open later January of 2022, is their first property with a full-service spa including locker room amenities, massage and body treatments, facials and couple’s experiences. The facility is around 3,500 square feet. Locations are located near tourist destinations and up-and-coming business districts. A full list of their properties can be found at www.lotusmgmtinc.com.
General Responsibilities: • Oversees ongoing development and positioning of Spa offerings in terms of overall operations, concept definition, philosophy, treatment and menu offerings. • Reviews and refreshes Spa product offering in line with current guest and industry trends. • Manages the overall functions of the Spa, Fitness Center, Pool area and includes maintaining licensing/schedules for required positions of the Spa. Primary Functions: • Provides clients with instructional guidance while assuring that all safety precautions and health codes are adhered to throughout the Spa. • Keeps all Spa, Fitness Center and Pool areas in proper working condition. • Develops annual budget and implements a management strategy to define, track, and report monthly, quarterly and annual KPI's to proactively identify efficiency issues and propose solutions. Participates in weekly/monthly financials reviews, department meetings, forecasting, and variance reporting. • Closely monitors payroll and other operational expenses to optimize profitability. • Verifies team members are licensed and trained to adhere to health and safety regulations from the Health Department and Lotus Management Inc. policies and procedures. • Follow industry-specific regulations for health, safety, and cleaning and sanitation in accordance with city, state, and local regulations. • Oversees all day-to-day department-related operations including retail receiving, fulfillment, compliance accounting, vendor selection and management of staff. • Develops, implements, and ensures operational compliance with policies and procedures and SOP’s in requirements and guidelines of Lotus Management Inc. • Promotes excellent guest/team member relationship by reacting promptly, efficiently, and courteously to all guest and team member concerns. • Attends weekly coordination meetings and publishes information to staff. Maintains spa software, assures that all transactions are closed out and completed and balances the receipts for the facility • Creates environment that motivates team members to collaborate, learn, perform, and develop their skills through thoughtful professional development opportunities. • Provides timely performance assessments and productive workflow processes.
- College or higher level of education - 3 years of Spa experience with a min. of 2 years at management level - Must be strong leader, self-motivator, team builder and willing to work - Holding a valid therapist's license is a plus but not mandatory - Must be able to work some nights and weekend days