ISPA Job Bank

A Spa Journey That Could
Last A Lifetime.

Spa Guest Service Manager

Expiration Date: October 19, 2019

Job Category

Spa Management

Company Name

Aulani, A DIsney Resort and Spa

Company Type

Resort/Hotel Spa


92-1185 Ali'inui Drive
Kapolei, Hawaii 96707 United States



Company Description

About Aulani, A Disney Resort & Spa: Combining the natural beauty and spirit of the Hawaiian islands with a touch of Disney magic, Aulani, a Disney Resort & Spa embraces and celebrates Hawaiian culture and storytelling. Situated on 21 acres of oceanfront property on the island of O‘ahu, the resort was uniquely designed for families to discover the culture, history and traditions of Hawai‘i against a backdrop of blue skies and beautiful views. Cast members are integral to bringing these stories of Hawai‘i to life, while upholding Disney’s renowned service and enchanting entertainment offerings. About The Walt Disney Company: The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise with the following business segments: media networks, parks and resorts, studio entertainment, consumer products and interactive media. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney’s stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished. This position is with Disney Vacation Club Hawaii Management Company, LLC, which is part of a business segment we call Aulani, A Disney Resort & Spa. Disney Vacation Club Hawaii Management Company, LLC is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

Job Description

You will provide leadership in all spa locations including front of house operations, reservations, front desk, back of house operations, and spa/fitness services. Your focus will be on ensuring exceptional guest and Cast Member service by accomplishing the following. Overseeing all guest and Cast Member experiences in the spa Occasionally maintaining schedules for all Cast Members working in the spa Possessing complete knowledge of all spa services and products while educating and training guests and Cast Members Actively promoting spa treatments, services, sessions and retail outlets, as well as programs and special promotions Handling guest and Cast Member questions and concerns professionally and courteously Providing accurate and immediate responses to all requests by guests ensuring complete guest satisfaction Regularly attending/participating in leadership development training and ongoing spa training to remain up-to-date on current practices

Job Requirements

**Please apply online at** A minimum of 1 to 2 years of proven leadership experience in a spa/salon environment Ability to lead a diverse team utilizing various motivational and developmental tactics Excellent communication and listening skills Enjoy working with people and possess a friendly and outgoing personality and ability to provide excellent guest service skills. Strong influencing skills and previous experience handling difficult/sensitive situations with minimal/no supervision. Ability to confidently utilize service recovery methods Proactive in anticipating guest and Cast Member needs

Job Status

ISPA Job Bank

A Spa Journey That Could
Last A Lifetime.