ISPA Job Bank

A Spa Journey That Could
Last A Lifetime.

Spa Director

Expiration Date: May 02, 2021

Job Category

Spa Director

Company Name

WTS International

Company Type

Resort/Hotel Spa


510 Atlantic Ave
Boston, Massachusetts 02210 United States

Contact Name

Angela Biehl


Company Description

Building Better Lifestyles ® since 1973. Since 1973, WTS International has provided consulting and management services for over 300 spas, fitness/wellness centers, leisure and lifestyle facilities worldwide. Our clients include the most recognizable hospitality, residential and wellness brands. WTS International provides feasibility studies, spa consulting and brand development, pre-opening support, and daily management for spas, fitness and wellness centers and lifestyle projects around the world. Our clients include numerous hotels and resorts, hi-rise and community residential properties, exclusive clubs and real estate developments of all types. Our mission is to provide exceptional services to our clients which reflect our uncompromising standards of excellence and dedication to Building Better Lifestyles.

Job Description

WTS International, the world's leading spa, fitness and leisure firm, is seeking a Spa Director for a luxury hotel spa in Boston, MA. The Spa Director is responsible for the day-to day operations of the facility to include: establishing and meeting the budget and financial goals of the organization, implementing a strategic plan to include marketing initiatives and staff training, acting as the liaison to other revenue centers on property, and professionally represents the facility and WTS International.  Uses the ability to lead and motivate staff to achieve goals and exceed guest expectations.

Job Requirements

Ensures the “WTS Experience” for members and guests by maintaining the standards set in WTS’ Basics to Excellence (BTE), WTS’ Mission Statement/Values, Standards and  Expectations, and WTS’ Brand Standards. Adheres to policies of the facility and WTS International. Develops a comprehensive standard facility operations manual, including written policies and procedures for all facility services, administration, and maintenance using the WTS  operations template. Uses a template to develop a monthly and yearly management report outlining key facility statistics and a summary of daily operations. Also reports any current or future  concerns and forwards recommended changes to the client with Account Executive’s approval. Submits all paperwork and financial reporting in accordance with WTS policy. Develops and maintains accurate facility maintenance procedures and checklists through routine preventative maintenance and repair. Maintains a monthly inventory of supplies, equipment, and products. Writes articles or press releases for the facility when applicable. Creates a team of service providers to meet all aspects of professionalism and service demands. Maintains a fully staffed facility by recruiting, interviewing, hiring, and training all staff. Ensures the staff is fully knowledgeable on the use and benefits of services, products, programs, and activities by conducting regularly scheduled staff meetings and training  workshops. Ensures appropriate facility supervisory coverage through use of a Manager on Duty (MOD) system. Assesses all employees’ progress continually, trains employees, coaches employees with positive reinforcement and disciplines fairly and consistently, participates in annual performance evaluations, and assists in the termination process when necessary. Provides excellent customer service and monitors guest feedback through the use of comment cards and other customer care techniques. Supervises and follows up on guest  requests and comments. Creates and implements an effective marketing and public relations strategy in a timely manner. Ensures facility is only accessed by actual members and/or guests, and that it is safe and secure at all times. Ensures fiscal responsibility through efficient scheduling of facility and makes necessary changes to stay within budgetary guidelines. Ensures the successful integration of the spa and the fitness facility into the overall operations of the hotel. Ensures that the spa is successfully positioned within the respective marketplace by completing a competitive analysis and determining strengths and weaknesses of all  significant competitors. Implements a strategy to contact conference groups and promotes spa services to attendees. Ensures that financial goals are attained by developing and implementing a retail sales plan. Establishes service and retail goals for staff and provides guidance on how to  achieve them. Develops a schedule of seasonal utilization patterns to be used in the budgeting process and effective payroll management. Specifies and controls efficient usage of professional products for all services by completing a service cost analysis and implementing an inventory control system. Provides necessary financial information to corporate and the client’s accounting department for accurate reporting of daily sales and financial performance. Ensures an effective inventory system with the par stock levels implemented for spa equipment and supplies. Ensures compliance with all state licensing and health requirements. Provides reservation procedures using spa software or a manual reservation system. Prepares any incident or accident reports and forwards them to the Corporate Risk Management Department and WTS Operations Director Other duties as assigned.

Job Status



ISPA Job Bank

A Spa Journey That Could
Last A Lifetime.