Job CategorySpa Director
Company NameWell & Being Spa at Vail Mountain Resort
Company TypeResort/Hotel Spa
Address715 W LIONSHEAD CIR
VAIL, Colorado 81657 United States
Contact NameMeredith Friedman
Trilogy Spa Holdings is a professional spa management company dedicated to creating and operating the most innovative, service-centric, and performance-optimized branded spas in the hospitality industry. We currently operate spas in New York, Los Angeles, Las Vegas, Scottsdale, Tucson, Puerto Rico, Colonial Williamsburg, Fort Lauderdale, Vail, and Sonoma, where there is an enormous opportunity for growth for passionate individuals. Trilogy inspires those who provide, “Flawless service, Every Guest, Every day.” We pride ourselves on creating a culture where employees feel valued, appreciated, and take pride in coming to work. As such, desired candidates seek to be a Partner at Trilogy, not merely an employee. If you are driven to succeed and proud to serve others, we want you as part of our team!
The Spa Director (SD) is responsible for all aspects of a luxury Hotel/Resort spa, ranging from budgeting, financial and service level performance, service programs, and day-to-day operations. The SD is directly responsible for maintaining customer satisfaction and spa operations at an optimal level in a four star environment, along with delivering the financial objective of the business unit. Responsibilities: - Spa Operations/Inventory Management - Overall responsibility for driving revenues and managing the bottom line. - Establish spa staffing levels. - Identifies, recruits, and hires all spa personnel. - Oversees all spa and operations managers. - Ability to work with Resort Management to build a strong relationship and a seamless guest service experience. - Attends weekly Resort management meetings. - Develop and implement spa related marketing strategies, collateral, and promotional activities in conjunction with the Resort marketing team. - Drive spa group sales by working with the Resort sales team and local area event planners. - Maintain inventory levels by ensuring proper stock levels on retail and professional on hand and in rooms. - Conducts daily treatment room checklist inspection noting inconsistencies and accuracies working alongside the Assistant Spa Director (ASD) and/or Spa Manager. - Cleanliness and maintenance must be held at the highest standards. - Ensure that all spa equipment operates at optimum performance. - Initiate and control product inventory and cycle counts. Staffing/Training: - Adhere to and promote Corporate culture. - Assist in creating treatment protocols, training manuals, and training schedules alongside team leaders of each department. - Hire and train all technical staff on Corporate/brand/Resort standards. - Assist the ASD in training new staff on Corporate standards, software procedures, and customer service problem resolution techniques. - Prepares payroll and transmits to accounting. - Manage personnel under own supervision including hiring, guiding, directing, developing, training, counseling, disciplining and evaluating. - Provide leadership to all team leaders in each department. - Provides regular communication of company information, functions, benefits, events, etc with spa staff on a regular basis. - Conducts consistently (on monthly basis) mandatory staff meetings. Analyze/Reporting: - Responsible for creating and analyzing financial budgeting, forecasting, yield management reports for both the spa and the boutique. - Enter customer problems/issues in the access database. - Prepare monthly return to vendor reports. - On a daily basis prepare check-out/closing report. - Monitors staff to ensure quality, standards, and efficient, friendly service. - Prepare yearly staff retention reports. Customer Resolution: - Ensure that established service levels are consistently achieved in compliance with Resort standards and 4-star criteria. Guest service is expected to exceed and outperform all comp spas in the area. - Effectively deals with customers’ issues and complaints. - Monitor and document all customer complaints/issues by completing a customer complaint form. Benefits/Perks: - Medical, Dental and Vision - 401K Matching - PTO – Paid/Holiday Time Off - VTO – Voluntary Time Off - Discounts on Retail Products and Spa Services
Qualifications: - Minimum BS degree required, preferably in a relevant field (Hospitality, Business Management, Operations). - Candidate must be authorized to work in the US. - Must have minimum of 5+ years of experience as a Spa Manager. - A minimum of 5 years of experience in a Senior Management role in 4 or 5 star property. Service industry in spa, retail, resort, or restaurant experience necessary. - Highly proficient at creation and management of P&L, forecasting, and budgets. - Must be a quick learner; accuracy, and attention to detail are critical. - Must be able to work in a fast-paced environment, handle pressure well, self-motivated and very detail oriented. - Must be polished, professional, and have a strong command of both written and verbal English. - Must have a flexible schedule, including days, nights, weekends, and holidays. - Must be organized, timely and detailed oriented. - Must be highly proficient in Microsoft Office; Booker, Book4Time, Spa Soft preferred. - Must be reliable and have outstanding customer service skills. - Must be able to meet deadlines and prioritize tasks. - Possess strong leadership skills with prior track record of Supervisory experience of staff at all levels. - CPR and First Aid certified desirable.